Software Support Analyst I

i3 Verticals, LLC; Tennessee; On-site; USD 42,000 - 54,000; Full time

Job summary

i3 Verticals, LLC is seeking a Software Support Analyst I to provide frontline technical support for proprietary software to external clients from our Piney Flats, TN office. The role requires troubleshooting, clear communication, and the ability to manage multiple tasks with accuracy.

Ideal candidates will have at least two years of related experience and a high school diploma or equivalent; an Associate degree or higher is preferred. Some travel may be required.

Qualifications

• High school diploma or equivalent is required.
• Two years related experience.
• Strong troubleshooting skills are essential.
• Strong verbal and written communication skills are required.
• Knowledge of SQL is a plus but not required.
• Ability to prioritize workload and manage multiple responsibilities.

Responsibilities

• Provide frontline technical support for our software via phone, email, and remote access to clients.
• Build and maintain effective relationships with team members, management, developers, and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate unresolved issues to the appropriate teams.
• Document all reported issues and task details; analyze data collected.
• Deploy and provide training on software applications to new and current clients.

Skills

Troubleshooting

Communication

Technical concepts

SQL (optional)

Education

High school diploma

Associate degree or higher preferred

Job description

JOB TITLE: Software Support Analyst I
DEPARTMENT: Public Sector
REPORTS TO: Director of Support
JOB LOCATION: Piney Flats, TN
TRAVEL: 0% - 15% travel required

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escape issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Knowledge of SQL is a plus, but not a requirement
• Ability to prioritize workload and manage multiple responsibilities effectively
• Available to work in the Piney Flats office

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Associate’s degree or higher from a college or university is preferred

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.