Software Support Analyst I

Ultipro; Sulphur Springs (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Ultipro is seeking a front-line technical support specialist to assist external clients with our proprietary software via phone, email and remote access. You will build and maintain effective relationships with clients and internal teams while identifying, troubleshooting and resolving application issues.

The role requires a high school diploma and two years of related experience, plus strong verbal and written communication, and the ability to prioritize workload and manage multiple

Qualifications

• High school diploma or equivalent.
• Two (2) years related experience.
• Must have a proficient understanding of computer and technical concepts.
• Must have strong troubleshooting skills.
• Must have strong verbal and written communication skills.
• Ability to prioritize workload and manage multiple responsibilities effectively.

Responsibilities

• Provide front-line technical support for our proprietary software via phone, email and remote access.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate unresolved issues to the appropriate team members.
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and versions.

Skills

Technical support

Troubleshooting

Verbal communication

Written communication

Customer service

Education

High School Diploma

Job description

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escape issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• High school diploma or equivalent
• Two (2) years related experience
• Must have a proficient understanding of computer and technical concepts
• Must have strong troubleshooting skills
• Must have strong verbal and written communication skills
• Ability to prioritize workload and manage multiple responsibilities effectively

Qualifications

Education

Required

High School or better.

Experience

Required

2 years:

Software Support

Equal Opportunity Employer
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