IT Tech

Globalchannelmanagement; Springville (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading tech support firm in Springville, UT is seeking a detail-oriented Desktop Support Technician. The role involves troubleshooting device issues across laptops, desktops, and tablets, as well as maintaining asset reports and managing repairs. The ideal candidate should have a 2-year degree or A+ certification and experience with SCCM, Active Directory, and mobile management tools. Excellent communication skills are essential for this position, which offers opportunities for growth within a supportive team.

Qualifications

• Experience in Depot/Workstation support roles.
• Ability to troubleshoot software or hardware issues on various devices.
• Experience managing and tracking devices sent for repair.

Responsibilities

• Troubleshoot and diagnose device issues for laptops, desktops, and tablets.
• Maintain asset reports including inventory and orders.
• Pack and ship devices to end users, managing inventory effectively.

Skills

Troubleshooting and diagnosing device issues

Problem solving abilities

Excellent communication skills

Experience with Office 365

Experience with mobile management software

Asset reporting skills

Education

2 year degree or equivalent experience

A+ certification

Tools

SCCM (System Center Configuration Manager)

XenMobile

Active Directory

Job description

2 year degree or equivalent experience A+ certification or equivalent work experience in Depot/Workstation support SCCM OSD, Imaging, or similar desktop imaging technology.

Troubleshoot and diagnose device issues for laptops, desktops, and tablets. Active Directory experience.

Problem solving and troubleshooting abilities

Excellent communication, documentation, and written skills

Experience with XenMobile or other Mobile management software a plus.

Experience using Office 365 suite

Asset Reporting to include Inventory, Shipping, Returns, Orders, Repairs, etc.

Work Order and ticket handling.

Maintain queues, communicate, fulfill. Cycle counts of Depot inventory (devices and peripherals) Pack and ship devices and kits (devices + peripherals) to end users; involves lifting and moving PCs, large monitors, etc.

Troubleshoot software or hardware issues.

Repair and maintain desktops, laptops, and other hardware in the environment, including reimaging and internal component replacements.

Manage and track devices sent to 3rd parties for repair.

Order parts as needed

PC and Apple Mac set up and support experience. iPad and Tablet setup, OS updates, and wiping of the device.