Software Release & Configuration Lead (Hybrid, Orlando)

Tompkins Robotics, Inc.; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Tompkins Robotics in Orlando, FL seeks a detail-oriented Release and Configuration Manager to plan, coordinate, and govern software releases. Hybrid work arrangement with some travel to customer sites.

You will liaise with Product Management, Software Engineering, Services, and Support to ensure well-documented, communicated, and smoothly deployed releases. Ideal candidates have 2–5 years in release coordination or configuration management, strong organization and communication skills, and

Qualifications

• Bachelor’s degree in an engineering discipline (or equivalent).
• 2–5 years of experience in Release Coordination, Configuration Management, Change Management, Project Coordination, Software Delivery, Customer Success, or a similar role.
• Experience coordinating software deployments in production environments.
• Strong organizational, communication, and stakeholder management skills.
• Ability to work independently with remote, distributed teams.
• Experience communicating with customers regarding production changes and system updates.

Responsibilities

• Manage the software release calendar and deployment schedule, coordinating production deployments, patches, configuration changes, product releases, and associated customer communications.
• Serve as the primary coordinator between Product Management, Software Engineering, Software Services, Customer Support, and customers throughout the release lifecycle.
• Create and maintain deployment runbooks, change requests, implementation procedures, rollback plans, and release documentation.
• Lead release readiness reviews and facilitate Go/No-Go decisions for production implementations.
• Coordinate and oversee production deployments, including post-deployment validation and issue escalation when required.
• Track release risks, dependencies, and action items to support successful delivery.
• Support change management, compliance, and audit requirements by maintaining accurate deployment records.
• Assist with tracking and documenting approved configuration changes, requirements, software versions, and environment-specific settings.
• Coordinate with teams to collect configuration information and reflect approved changes in inventory/status records.
• Maintain traceability among change requests, requirements, dependencies, configuration records, and production implementations.
• Review processes and recommend improvements to policies, templates, and controls.

Skills

Strong organizational skills

Excellent communication

Stakeholder management

Independent worker

Remote collaboration

Customer communication

Education

Bachelor’s degree in engineering or equivalent

Tools

Jira

Confluence

Azure DevOps

ServiceNow

Job description

Tompkins Robotics in Orlando, FL seeks a detail-oriented Release and Configuration Manager to plan, coordinate, and govern software releases. Hybrid work arrangement with some travel to customer sites.

You will liaise with Product Management, Software Engineering, Services, and Support to ensure well-documented, communicated, and smoothly deployed releases. Ideal candidates have 2–5 years in release coordination or configuration management, strong organization and communication skills, and