Field Systems Engineer - Robotics Deployments & API Testing

Tompkins Robotics, Inc.; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Tompkins Robotics, based in Orlando, FL, seeks a Systems Engineer to join our global team. You will oversee customer implementations, coordinate with engineering, and perform end-to-end testing of the Applied Robotics software at customer sites.

The role requires extensive travel and strong API testing capabilities. The ideal candidate has a STEM degree and 5+ years in technical product or software support, with experience in Jira Service Management, Confluence, and relational databases.

Qualifications

• Bachelor’s degree in Engineering, Computer Science or other STEM degree.
• 5+ years work experience in technical product or software support role.
• Experience using Jira Service Management and Confluence for issue tracking and documentation.
• Proficiency in Excel, Word, SharePoint and Outlook.
• Experience with relational databases (MySQL, Oracle, SQLServer, etc.).
• Strong troubleshooting skills.
• Excellent written and verbal communication.
• Willingness to travel up to 60% of the time.
• Willingness to work off hours and weekends when needed.

Responsibilities

• Gain in-depth knowledge of Tompkins Robotics software and products.
• Understand customer business problems addressed by the software.
• Understand customer processes and SOPs.
• Travel to customer sites to integrate, deploy and test software with robotics and scanner hardware.
• Serve as onsite liaison between customer and software development team to facilitate deployments.
• Perform API testing using tools like Postman to verify endpoints and authentication.
• Troubleshoot Go Live issues onsite through log review and hands-on testing.
• Produce bug reports to reproduce issues on internal test systems.
• Respond to customer inquiries about software usage, performance and administration.
• Document customer implementations.
• Research customer needs and design deployment strategies.

Skills

5+ years experience

Technical troubleshooting

Effective communication

Fast learning

Interpersonal skills

Willing to travel 60%

Education

Bachelor’s degree in Engineering/CS

Tools

Jira Service Management

Confluence

MS Office

Relational databases

Job description

Tompkins Robotics, based in Orlando, FL, seeks a Systems Engineer to join our global team. You will oversee customer implementations, coordinate with engineering, and perform end-to-end testing of the Applied Robotics software at customer sites.

The role requires extensive travel and strong API testing capabilities. The ideal candidate has a STEM degree and 5+ years in technical product or software support, with experience in Jira Service Management, Confluence, and relational databases.