Software Release and Configuration Manager

Tompkins Robotics; Orlando (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Tompkins Robotics in Orlando, FL seeks a detail-oriented Release and Configuration Manager to plan, coordinate, and govern software releases. Hybrid work arrangement with some travel to customer sites.

You will liaise with Product Management, Software Engineering, Services, and Support to ensure well-documented, communicated, and smoothly deployed releases. Ideal candidates have 2–5 years in release coordination or configuration management, strong organization and communication skills, and

Qualifications

• Bachelor’s degree in an engineering discipline (or equivalent).
• 2–5 years of experience in Release Coordination, Configuration Management, Change Management, Project Coordination, Software Delivery, Customer Success, or a similar role.
• Experience coordinating software deployments in production environments.
• Strong organizational, communication, and stakeholder management skills.
• Ability to work independently with remote, distributed teams.
• Experience communicating with customers regarding production changes and system updates.

Responsibilities

• Manage the software release calendar and deployment schedule, coordinating production deployments, patches, configuration changes, product releases, and associated customer communications.
• Serve as the primary coordinator between Product Management, Software Engineering, Software Services, Customer Support, and customers throughout the release lifecycle.
• Create and maintain deployment runbooks, change requests, implementation procedures, rollback plans, and release documentation.
• Lead release readiness reviews and facilitate Go/No-Go decisions for production implementations.
• Coordinate and oversee production deployments, including post-deployment validation and issue escalation when required.
• Track release risks, dependencies, and action items to support successful delivery.
• Support change management, compliance, and audit requirements by maintaining accurate deployment records.
• Assist with tracking and documenting approved configuration changes, requirements, software versions, and environment-specific settings.
• Coordinate with teams to collect configuration information and reflect approved changes in inventory/status records.
• Maintain traceability among change requests, requirements, dependencies, configuration records, and production implementations.
• Review processes and recommend improvements to policies, templates, and controls.

Skills

Strong organizational skills

Excellent communication

Stakeholder management

Independent worker

Remote collaboration

Customer communication

Education

Bachelor’s degree in engineering or equivalent

Tools

Jira

Confluence

Azure DevOps

ServiceNow

Job description

Software Release and Configuration Manager

Group: Tompkins Robotics

Location: Orlando, FL

Position Type: Full Time | Exempt

Role Overview

We are seeking a detail-oriented Release and Configuration Manager with experience in enterprise software products to join our team based in Orlando, FL. You will be responsible for planning, coordinating, and governing software releases to production environments. This role serves as the central point of coordination for production changes, ranging from minor configuration updates and patches to major product releases. This is a hybrid position, with time split between our Orlando office and working from home. Occasional travel to customer sites is required.

The Release and Configuration Manager works closely with Product Management, Software Engineering, Software Services, Customer Support, and customers to ensure releases are thoroughly planned, properly documented, effectively communicated, and deployed with minimal disruption to business operations. The role supports configuration management by coordinating the tracking and documentation of approved software and IT hardware changes, requirements, dependencies, configuration items, and environment-specific settings across supported releases and environments. Responsibilities include managing deployment schedules, coordinating customer communications, maintaining change and configuration records, facilitating release readiness reviews, and helping ensure inventory and status records remain current following approved changes.

Responsibilities

• Manage the software release calendar and deployment schedule, coordinating production deployments, patches, configuration changes, product releases, and associated customer communications.

• Serve as the primary coordinator between Product Management, Software Engineering, Software Services, Customer Support, and customers throughout the release lifecycle.

• Create and maintain deployment runbooks, change requests, implementation procedures, rollback plans, and release documentation, ensuring production changes are properly documented, reviewed, approved, and communicated prior to deployment.

• Lead release readiness reviews and facilitate Go/No-Go decisions for production implementations.

• Coordinate and oversee production deployments, including post-deployment validation and issue escalation when required. Some deployments will occur outside of normal business hours.

• Track release risks, dependencies, and action items to support successful delivery and minimize business disruption.

• Support change management, compliance, and audit requirements by maintaining accurate deployment records and evidence.

• Assist with tracking and documenting approved configuration changes, requirements, software versions, and environment-specific settings across supported releases and environments.

• Coordinate with the teams responsible for software development, build, deployment, and environment management to collect configuration information and ensure approved changes are reflected in the inventory and status records for controlled software configuration items.

• Maintain traceability among change requests, requirements, dependencies, configuration records, release documentation, and production implementations.

• Review release and configuration management processes and recommend improvements to policies, procedures, templates, and controls that enhance change tracking, deployment quality, predictability, efficiency, and customer experience.

Specific Skills

• Bachelor’s degree in an engineering discipline (or equivalent).

• 2-5 years of experience in Release Coordination, Configuration Management, Change Management, Project Coordination, Software Delivery, Customer Success, or a similar role.

• Experience coordinating software deployments in production environments.

• Strong organizational, communication, and stakeholder management skills, with the ability to manage multiple concurrent releases and competing priorities.

• Ability to work independently and effectively with remote, distributed, cross-functional teams in a dynamic, fast-paced environment.

• Experience communicating directly with customers regarding production changes and system updates.

• Experience tracking and documenting software configuration changes, requirements, dependencies, releases, deployment procedures, or comparable technical records.

• Ability to work with technical teams to collect and validate configuration information and maintain accurate inventory and status records across releases and environments.

• Experience reviewing operational processes and recommending practical improvements to policies, procedures, templates, and documentation controls.
  

Preferred Qualifications

• Experience in warehouse robotics automation, supply chain, logistics, or enterprise software environments.

• Experience with both cloud-based software and on-premises systems.

• Familiarity with release and change management tools such as Jira, Confluence, Azure DevOps, ServiceNow, or similar platforms.

• Understanding of software development lifecycle (SDLC), Agile, DevOps, and CI/CD deployment practices.

• Experience supporting audited environments or compliance programs such as SOC 2 or ISO 27001.

• Familiarity with software configuration records, configuration item inventories, release manifests, dependency tracking, and the types of configuration information maintained across development, build, deployment, and environment-management systems.

• Understanding of configuration and change management concepts, including configuration identification, status accounting, traceability, and controlled change.

Personal Skills

• Team player who demonstrates a “make-it-happen” mindset and the ability to bring others along on the journey.

• Excellent written and verbal communication skills.

• Fast learner with a strong interest in understanding new technology.

• Ability and desire to work in a fast-paced, entrepreneurial environment.

• Ability and desire to deliver quality results, periodically with tight timelines.

• Strong interpersonal skills to establish and maintain effective working relationships with others.

• Must be able to work independently without much supervision.

About Tompkins Robotics

Tompkins Robotics is a global leader in robotic automation for distribution and fulfillment operations. Our modular and scalable tSort solutions support a wide range of supply chain applications, helping customers improve throughput, flexibility, and operational performance.

Tompkins Robotics offers a flexible work environment to support balance in your life and keep you performing at your best. You will have direct impact on the success of our business and customer relationships, and will find a distinctive place to thrive along with us. Join our team and see how you can make a difference.