Systems Engineer

Tompkins Robotics; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Tompkins Robotics, based in Orlando, FL, seeks a Systems Engineer to join our global team. You will oversee customer implementations, coordinate with engineering, and perform end-to-end testing of the Applied Robotics software at customer sites.

The role requires extensive travel and strong API testing capabilities. The ideal candidate has a STEM degree and 5+ years in technical product or software support, with experience in Jira Service Management, Confluence, and relational databases.

Qualifications

• Bachelor’s degree in Engineering, Computer Science or other STEM degree.
• 5+ years work experience in technical product or software support role.
• Experience using Jira Service Management and Confluence for issue tracking and documentation.
• Proficiency in Excel, Word, SharePoint and Outlook.
• Experience with relational databases (MySQL, Oracle, SQLServer, etc.).
• Strong troubleshooting skills.
• Excellent written and verbal communication.
• Willingness to travel up to 60% of the time.
• Willingness to work off hours and weekends when needed.

Responsibilities

• Gain in-depth knowledge of Tompkins Robotics software and products.
• Understand customer business problems addressed by the software.
• Understand customer processes and SOPs.
• Travel to customer sites to integrate, deploy and test software with robotics and scanner hardware.
• Serve as onsite liaison between customer and software development team to facilitate deployments.
• Perform API testing using tools like Postman to verify endpoints and authentication.
• Troubleshoot Go Live issues onsite through log review and hands-on testing.
• Produce bug reports to reproduce issues on internal test systems.
• Respond to customer inquiries about software usage, performance and administration.
• Document customer implementations.
• Research customer needs and design deployment strategies.

Skills

5+ years experience

Technical troubleshooting

Effective communication

Fast learning

Interpersonal skills

Willing to travel 60%

Education

Bachelor’s degree in Engineering/CS

Tools

Jira Service Management

Confluence

MS Office

Relational databases

Job description

Systems Engineer

Group: Tompkins Robotics

Location: Orlando, FL

Position Type: Full Time | Exempt

Role Overview

We are looking for dynamic and enterprising engineers with experience in supporting software products to join our team in Orlando, FL. As part of a global team, you will be responsible for overseeing customer implementations and collaborating with our engineering team to diagnose and fix product issues. Traveling to customer sites will be required to perform System Integration and End-To-End Testing.

Responsibilities

• Gain in-depth technical and working knowledge of Tompkins Robotics software and products.
• Gain knowledge of business problems addressed by the software.
• Develop an understanding of customer processes and standard operating procedures.
• Travel to customer sites to integrate, deploy and test Tompkins Applied Robotics software. Requires in depth knowledge of software messaging flow, understanding log file entries, installing software and testing software changes with on-site robotics and scanner hardware.
• Research issues and questions by serving as the onsite liaison between the customer and the software development team to facilitate successful deployments.
• Perform API testing and demonstrate proficiency with API testing tools such as Postman to validate endpoints, request/response, message content/formatting, authentication, and integration functionality.
• Support Go Live Operations by troubleshooting customer reported issues. This requires onsite evaluation of the symptoms, both via reviewing of log files and witnessing problems firsthand at the site.
• Produce bug reports that enable the software engineers to reproduce issues on internal test systems.
• Respond to customer inquiries on software usage, performance and administration, both before and after Go Live operations commence.
• Document customer implementations.
• Research customers’ needs and design a deployment strategy. Communicate recommendations to sales and end-users.

Specific Skills

• Bachelor’s degree in Engineering, Computer Science or other STEM related degree
• 5+ years work experience in technical product or software support role.
• Experience using Atlassian applications, including Jira Service Management and Confluence, for issue tracking, service management, documentation, and team collaboration.
• Proficiency in Microsoft Office applications, including Excel, Word, SharePoint and Outlook.
• Experience working with relational database systems (MySQL, Oracle, SQLServer, etc.)
• Demonstrate proficient technical troubleshooting skills.
• Ability to communicate effectively, both verbally and in writing, with management, staff and customers.
• Maintain a highly professional demeanor at all times with customers.
• Willingness to travel up to 60% of the time.
• Willingness to work off hours and weekends on occasion.

Personal Skills

• Excellent customer communication skills.
• Strong problem-solving skills and a very fast learner.
• Ability and desire to deliver high-quality results in a software product setting.
• Strong interpersonal skills to establish effective and collaborative working relationships with others.

Any of the following skills is a plus

• Understanding of warehouse order fulfillment processes and hand-on experience supporting warehouse management or execution systems.
• Experience with JavaScript or other Scripting Languages.
• Experience with Linux (or variants).
• Experience with Zebra Scanners and printers.
• Experience with cloud computing, MongoDB.