Software Implementation Delivery Lead

Everblue; Huntersville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Everblue in Huntersville, NC is seeking an Implementation Project Manager to lead software implementations and own the customer relationship from kickoff through go‑live and beyond. You will translate needs between non-technical customers and Everblue's technical team, building plans, running meetings, and ensuring on‑time delivery.

You will drive implementation governance, collateral, and stakeholder communication while maintaining accountability across all parties involved.

Qualifications

• 3+ years of project management experience, ideally on software implementations or technical deployments.
• Experience managing external customer relationships, including customers who are not technically sophisticated
• Working knowledge of Jira, or comparable project and deliverables tracking tools
• Comfort building and maintaining Gantt charts and other project management collateral
• Strong written and verbal communication skills, with the ability to adjust tone and detail level depending on the audience
• A track record of holding cross‑functional teams and external stakeholders accountable without damaging the relationship
• Comfort operating in ambiguity, translating loosely defined needs into a concrete plan
• PMP, CAPM, or similar certification is a plus, not a requirement

Responsibilities

• Serve as the primary point of contact for customers throughout implementation for multiple projects running in parallel, from kickoff through go‑live and into steady‑state support handoff
• Build and maintain implementation collateral, including Gantt charts, a deliverables tracker in Jira, a RAID log for risks and open decisions, and regular customer‑facing status reports
• Maintain a scope change log, milestone tracker tied to billing triggers, and go‑live cutover checklist, and produce handoff documentation to support a clean transition to steady‑state support
• Coordinate across Everblue's internal departments (engineering, product, workforce, exams & licensure) to keep implementation workstreams moving in parallel
• Run regular status meetings and provide clear, proactive status updates to customer stakeholders
• Set and manage customer expectations around scope, timeline, and what "done" looks like for each deliverable
• Hold internal and external stakeholders accountable to commitments and deadlines
• Translate project schedule, scope, and dependency status between customers and internal teams, so each side understands how the other's timeline and commitments affect their own
• Identify risks and scope changes early, and manage them before they become escalations
• Maintain accurate, up‑to‑date project documentation and status reporting across all active implementations
• Monitor project hours and budget against the contracted scope, and flag variances to internal stakeholders before they affect margin or customer billing
• Confirm and document milestone completion to trigger customer billing
• Track deliverables and project scope against the signed contract or SOW, and flag discrepancies before they become disputes

Skills

Project management

Client relationship management

Communication

Cross-functional teamwork

Ambiguity handling

Stakeholder accountability

Education

PMP/CAPM certification (bonus)

Tools

Jira

Job description

Everblue in Huntersville, NC is seeking an Implementation Project Manager to lead software implementations and own the customer relationship from kickoff through go‑live and beyond. You will translate needs between non-technical customers and Everblue's technical team, building plans, running meetings, and ensuring on‑time delivery.

You will drive implementation governance, collateral, and stakeholder communication while maintaining accountability across all parties involved.