Software Implementation Consultant, Acute & Payer

PointClickCare; United States; Remote; USD 75,000 - 82,000; Full time

Job summary

An established industry player is seeking a Software Implementation Consultant I to join their Professional Services team. This entry-level role focuses on optimizing workflows and driving business outcomes in Long-Term and Post-Acute Care settings. The successful candidate will act as a liaison for customer engagements, guiding clients through best practices and solution implementations. With a strong emphasis on communication and collaboration, this position offers the chance to work closely with customers while contributing to their success. If you're a self-starter with a passion for technology and consulting, this opportunity is your gateway to a rewarding career in healthcare technology.

Qualifications

• 0-1+ years in a software implementation role preferred.
• Experience in configuring or implementing software solutions is a plus.

Responsibilities

• Act as an implementation liaison, documenting customer requirements and translating them into configurations.
• Ensure data quality and integrity for customer databases while troubleshooting configuration issues.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Collaboration Skills

Attention to Detail

Education

Post-secondary education in business or technology-related field

Job description

Position Summary

As part of the Professional Services, Practice Delivery team, the Software Implementation Consultant I is an entry-level consulting role and will act as the principal liaison on regional customer engagements and as supporting liaison on our national and enterprise customer engagements to implement leading practices to optimize workflows and drive business outcomes within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer-focused, agile, transparent, and a strong communicator. This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution that will drive value and impact for their business. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations, and practices and lead the configuration and setup. Working as part of a high-performance, cross-collaborative team, you will be an integral driver of customer value and solution adoption. The applicant should expect up to 30% travel to customer sites and regional meetings.

The Software Implementation Consultant will report to the Manager, Professional Services.

Key Responsibilities

• Act as an implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup and documenting business goals.
• Perform or support business discovery and develop recommendations to execute a delivery approach that will drive outcomes and deliver value.
• Translate technical requirements and execute system configuration setup for low complexity projects.
• Ensure data quality, integrity, and security requirements for all customer databases.
• Assess and validate implementation plan and provide ongoing communication among project stakeholders.
• Troubleshoot and resolve configuration issues with great attention to detail.
• Update and maintain training databases to incorporate new product releases, enhancements, and leading practices.
• Translate customer requirements into configuration setup of customer solutions to drive efficiency and enhanced outcomes.
• Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills.
• In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays to ensure an exceptional customer experience and successful implementation.
• Support customer change management strategies, including the plans for user readiness and acceptance.
• Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes.
• When needed, travel to customer on-site locations to support discovery and configuration documentation.
• CC – 75% configuration, 25% consulting.

Required Experience

• Post-secondary education in business or technology-related field (preferred).
• Excellent communication, organizational, and collaboration skills.
• Previous experience configuring or implementing a software solution, database testing, and end-user support (preferred).
• Strong analytical and problem-solving skills.
• Demonstrated attention to detail and quality validation process adherence.
• Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence.
• Experience working on multiple project teams simultaneously balancing milestones and objectives efficiently and on time.
• Proven ability to take accountability for a project, demonstrating initiative, and delivering on time.
• Self-starter, able to work independently, prioritize to deliver on time, and adapt priorities with a flexible approach to sharing client insights.
• Must be results-oriented and demonstrate a can-do attitude with adaptability, problem-solving, and critical thinking skills.
• 0-1+ years in a software implementation role.
• Healthcare market experience (preferred).

Salary: $75,600 - $81,300 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $75,600 - $81,300 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

(Corp C P2)

#LI-SG1 #LI-Remote