IT SUPPORT ENGINEER

Environmental-Restoration,-LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Environmental Restoration, LLC is seeking an experienced IT Support Engineer to provide end-user support, manage endpoint technologies, administer Microsoft 365 services, and support enterprise business systems.

This role is responsible for maintaining secure, reliable IT operations; assisting employees with technical issues; deploying and supporting hardware and software solutions; and supporting the organization's cybersecurity and compliance initiatives.

Qualifications

• Associate degree or equivalent IT experience required.
• 3+ years of IT support or systems administration experience.
• Experience with Windows operating systems in a business environment.
• Experience with Microsoft 365 administration and Entra ID.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support across multiple locations.
• Troubleshoot Windows desktops, Microsoft 365 apps, email, and devices.
• Administer Microsoft Entra ID, MFA, and user provisioning.
• Assist with Microsoft 365 administration including Exchange Online and Teams.
• Maintain endpoint security controls and device compliance.
• Onboard/offboard users and manage asset records.
• Document procedures and participate in IT projects.

Skills

End-user support

Windows troubleshooting

Microsoft 365 administration

Intune management

Azure AD / Entra ID

Security awareness

Documentation

Education

Associate degree in IT or related

Tools

Intune

Entra ID (Azure AD)

Microsoft 365 Admin Center

BitLocker management

Job description

Environmental Restoration, LLC is seeking an experienced and customer-focused IT Support Engineer to provide end-user support, manage endpoint technologies, administer Microsoft 365 services, and support enterprise business systems. This role is responsible for maintaining secure, reliable IT operations; assisting employees with technical issues; deploying and supporting hardware and software solutions; and supporting the organization's cybersecurity and compliance initiatives.

The ideal candidate will have strong technical troubleshooting skills, experience with Microsoft cloud technologies, and a commitment to delivering exceptional customer service.

Essential Duties and Responsibilities

End-User Support

• Provide Tier 1 and Tier 2 technical support for employees across multiple office locations.
• Troubleshoot and resolve issues related to:
  • Windows desktops and laptops
  • Microsoft 365 applications
  • Email and collaboration platforms
  • Mobile devices
  • Printers and peripheral equipment
  • VPN and remote access solutions
• Respond to service requests and incidents through the IT help desk platform.
• Escalate complex issues when necessary and track issues through resolution.
• Deploy, configure, and support Windows workstations, laptops, and mobile devices.
• Administer Microsoft Intune and endpoint management solutions.
• Manage device enrollment, compliance policies, application deployments, and configuration profiles.
• Support hardware refresh programs and lifecycle management initiatives.
• Maintain inventory records for corporate IT assets.

Identity & Access Management

• Administer Microsoft Entra ID (Azure AD) user accounts and groups.
• Perform user provisioning and deprovisioning activities.
• Manage password resets, MFA enrollment, and access requests.
• Support hybrid identity and device-join processes.

Microsoft 365 Administration

• Assist in administration of:
  • Microsoft 365
  • Exchange Online
  • Teams
  • SharePoint Online
  • OneDrive
  • Entra ID
• Support user onboarding and adoption of Microsoft collaboration technologies.

Security & Compliance

• Implement and maintain endpoint security controls.
• Support BitLocker encryption management and device compliance initiatives.
• Assist with vulnerability remediation and cybersecurity projects.
• Follow company security policies and support compliance efforts related to:
  • CMMC
  • NIST 800-171
  • Microsoft GCC High environments
  • Information security best practices

User Onboarding & Offboarding

• Configure hardware, software, and user accounts for new employees.
• Coordinate onboarding activities with Human Resources and department managers.
• Ensure timely deactivation of accounts and recovery of assets for departing employees.

Documentation & Process Improvement

• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Assist in developing standardized support processes and automation opportunities.
• Participate in IT projects and technology rollouts.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field; equivalent experience considered.
• 3+ years of IT support or systems administration experience.
• Experience supporting Windows operating systems in a business environment.
• Experience with Microsoft 365 administration.
• Knowledge of Microsoft Intune and Entra ID.
• Experience with hardware deployment and lifecycle management.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.

Preferred Qualifications

• Experience supporting Microsoft Commercial and GCC High environments.
• Familiarity with CMMC or NIST 800-171 compliance requirements.
• Experience with endpoint security and device compliance management.
• Microsoft certifications such as:
  • Microsoft 365 Certified: Endpoint Administrator Associate
  • Microsoft Certified: Modern Desktop Administrator
  • Microsoft Certified: Administrator Expert

Core Competencies

• Technical Troubleshooting
• Attention to Detail
• Time Management
• Process Improvement
• Documentation and Knowledge Sharing
• Cybersecurity Awareness

Success Metrics

The successful candidate will:

• Resolve end-user issues efficiently and professionally.
• Maintain secure and compliant endpoint environments.
• Ensure timely onboarding and offboarding of users.
• Maintain accurate device and asset records.
• Reduce recurring support issues through documentation and process improvements.
• Contribute to a reliable, secure, and highly available IT environment.