Software Engineer

Wise Equation Solutions Inc.; Fort Meade (MD); On-site; USD 110,000 - 160,000; Full time

Job summary

Wise Equation Solutions Inc. is seeking a ServiceNow focused professional to implement, customize, and maintain the ServiceNow platform for DoD‑level missions. You will configure ITSM, OMT, TSM, and TSOM modules and build scalable workflows, forms, reports, dashboards, and service catalog items.

You will drive integrations with Elastic, Netcool, Kafka, and other systems while ensuring CMDB data integrity. Collaboration with engineers and stakeholders and participation in Agile sprints are

Qualifications

• Minimum 2 years of hands‑on ServiceNow development experience.
• Experience developing, configuring, and customizing the ServiceNow platform.
• Experience implementing and supporting ITSM processes including Change Management and Request Management.
• Experience supporting ServiceNow upgrades and system enhancements.
• Experience designing, developing, or supporting enterprise technology infrastructure solutions.
• Experience creating/configuring workflows, forms, reports, views, groups and roles.
• Experience integrating ServiceNow with Elastic, Netcool, Kafka, or similar technologies.
• REST or SOAP integrations experience and enterprise connectivity.

Responsibilities

• Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
• Configure and support ServiceNow modules including ITSM, Operations Management, Telecommunications Service Management, and TSOM.
• Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
• Develop custom applications, workflows, and platform enhancements to meet requirements.
• Design, develop, and maintain integrations between ServiceNow and Elastic, Netcool, Kafka, and other technologies.
• Support CMDB data integrity and governance initiatives.
• Coordinate and support ServiceNow platform upgrades, patches, and releases.
• Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable solutions.
• Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

Skills

ServiceNow development

REST/SOAP integrations

CMDB data integrity

Tools

Elastic

Netcool

Kafka

Job description

• Support the implementation, configuration, customization, and maintenance of the ServiceNow platform.
• Configure and support ServiceNow modules including:
• IT Service Management (ITSM)
• Operations Management (OMT)
• Telecommunications Service Management (TSM)
• Telecommunications Service Operations Management (TSOM)
• Create and maintain workflows, forms, reports, dashboards, views, groups, roles, and service catalog items.
• Develop custom applications, workflows, and platform enhancements to meet mission and business requirements.
• Design, develop, and maintain integrations between ServiceNow and enterprise systems such as Elastic, Netcool, Kafka, and other technologies.
• Support Configuration Management initiatives and maintain CMDB data integrity.
• Design and implement solutions aligned with Configuration Management and governance policies.
• Consolidate and normalize data from multiple sources into a centralized CMDB.
• Coordinate and support ServiceNow platform upgrades, patches, and releases.
• Troubleshoot and resolve ServiceNow platform issues and performance challenges.
• Collaborate with engineers, architects, administrators, and stakeholders to deliver scalable ServiceNow solutions.
• Participate in Agile development activities including sprint planning, backlog refinement, testing, and deployments.

Required Qualifications

ServiceNow Experience

• Experience level must align with the applicable Journeyman, Senior, or Master labor category requirements.
• Minimum 2 years of hands‑on ServiceNow development experience.
• Experience developing, configuring, and customizing the ServiceNow platform.
• Experience implementing and supporting ServiceNow ITSM processes including:
• Change Management
• Request Management
• Experience supporting ServiceNow platform upgrades and system enhancements.

Technical Experience

• Minimum 3 years of experience designing, developing, or supporting enterprise technology infrastructure solutions.
• Experience creating and configuring:
• Workflows
• Forms
• Reports
• Views
• Groups and Roles
• Experience integrating ServiceNow with enterprise tools and platforms such as Elastic, Netcool, Kafka, or similar technologies.
• Experience with REST or SOAP integrations and enterprise application connectivity.
• Experience supporting CMDB, Discovery, Asset Management, or Configuration Management initiatives.
• Experience integrating data from multiple systems into a centralized CMDB while maintaining data quality and integrity.
• Experience troubleshooting and resolving complex platform issues.

Additional Requirements

• Must be eligible to attain DoD Secret level clearance (will process Interim Clearance before they start)
• Must be eligible to obtain an IAT Level II or IAT Level III certification within 14 days of employment.
• Must be able to support occasional on‑site work at: