Software Development Ops Analyst — Process Improvement & BI

Falvey Insurance Group; North Kingstown (RI); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Falvey Insurance Group is seeking a Business Analyst for Software Development Operations to understand, document, and improve processes across software development teams. The role focuses on documenting current-state processes, recommending improvements, and supporting Jira and reporting changes for leadership decisions.

The candidate will analyze Jira usage, dashboards, and reporting to identify gaps, bottlenecks, and opportunities, while using BI tools like Power BI/Tableau/Domo to enhance

Qualifications

• Bachelor's degree required.
• Experience with Jira, BI platforms (Power BI/Tableau/Domo).
• Strong business analysis background and ability to document processes.

Responsibilities

• Understand workflows across Software Development teams and document current-state and future-state processes.
• Analyze Jira usage, workflows, dashboards, and reporting to identify gaps and bottlenecks.
• Recommend and help implement process improvements and Jira/configuration changes.
• Build reporting to show workload, throughput, aging work, blockers, and trends.
• Communicate findings and recommendations to technical and non-technical stakeholders.

Skills

Jira proficiency

BI platforms

Process analysis

Communication

Education

Bachelor's degree

Tools

Jira

Power BI

Tableau

Domo

SQL

Job description

Falvey Insurance Group is seeking a Business Analyst for Software Development Operations to understand, document, and improve processes across software development teams. The role focuses on documenting current-state processes, recommending improvements, and supporting Jira and reporting changes for leadership decisions.

The candidate will analyze Jira usage, dashboards, and reporting to identify gaps, bottlenecks, and opportunities, while using BI tools like Power BI/Tableau/Domo to enhance