Software Development Manager, AI-Driven Global Support

Socket.dev; Redmond (WA); On-site; USD 185,000 - 250,000; Full time

Benefits offered by this job

Health insurance

Sign‑on payments

RSUs

Job summary

Amazon Leo is seeking a Software Development Manager to lead an engineering team focused on the customer returns experience for its global satellite-enabled internet initiative. You will build scalable infrastructure and services, drive rapid iteration, and partner with product, UX, TPM, and cross‑functional teams to deliver AI‑powered support experiences worldwide.

You will shape the technical strategy, recruit and mentor engineers, and set engineering standards to ensure reliability and

Qualifications

• 3+ years of engineering team management experience
• 7+ years of working directly within engineering teams experience
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• 8+ years of leading the definition and development of multi tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Responsibilities

• Aid in the design and delivery of AI‑powered agent tooling, intelligent automation, and foundational infrastructure for customer support
• Develop a strategic plan for the growth of the team, both from a software services and organization perspective
• Hire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer support
• Help on‑board and mentor new team members
• Drive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globally
• Partner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI‑first support experiences
• Foster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup‑like environment

Skills

Engineering management

Team leadership

Architecting systems

Web services

Job description

Amazon Leo is seeking a Software Development Manager to lead an engineering team focused on the customer returns experience for its global satellite-enabled internet initiative. You will build scalable infrastructure and services, drive rapid iteration, and partner with product, UX, TPM, and cross‑functional teams to deliver AI‑powered support experiences worldwide.

You will shape the technical strategy, recruit and mentor engineers, and set engineering standards to ensure reliability and