Software Development Engineer - GenAI Contact Center

Amazon; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon’s CS-Aria team is redefining customer contact with voice-based AI routing using GenAI and ML. You will join a senior software engineering group to design scalable services, drive product vision, and deliver high-quality, automated customer support solutions.

You will work across teams to deliver end-to-end features, participate in an agile dev process, and help maintain world-class customer service systems at scale.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• 3+ years of non-internship professional software development experience.
• 2+ years of design or architecture experience on large-scale systems.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of OO design experience.
• 3+ years of full SDLC including code reviews, source control, testing, and operations.

Responsibilities

• Collaborate with cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build technologies in a large distributed computing environment and lead fundamental changes.
• Design and code the right solutions starting from broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• On-call rotation to support the services owned by the Software team.

Skills

Object Oriented Design

Education

Bachelor's degree in Computer Science, Engineering, Mathematics, or related field

Tools

C#

C++

Java

Perl

Job description

Amazon’s CS-Aria team is redefining customer contact with voice-based AI routing using GenAI and ML. You will join a senior software engineering group to design scalable services, drive product vision, and deliver high-quality, automated customer support solutions.

You will work across teams to deliver end-to-end features, participate in an agile dev process, and help maintain world-class customer service systems at scale.