AI-Driven SDE for GenAI CS Routing
Amazon
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Amazon Customer Service is seeking a Software Development Engineer to help shape the future of CS through AI-powered routing and issue resolution. You will design and build scalable software in a large distributed environment, collaborating with cross-functional partners to take products from concept to customer release.
This role emphasizes GenAI and ML to improve intents and routing signals, on-call rotations, code reviews, and delivering high-quality software for one of the world’s largest
Qualifications
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
- Experience programming with at least one software programming language.
Responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
- Ability to design and code the right solutions starting with broadly defined problems.
- Work in an agile environment to deliver high-quality software.
- On-call rotation to support the services owned by the Software team
- Conduct peer code reviews.
Skills
Education
Job description
Amazon Customer Service is seeking a Software Development Engineer to help shape the future of CS through AI-powered routing and issue resolution. You will design and build scalable software in a large distributed environment, collaborating with cross-functional partners to take products from concept to customer release.
This role emphasizes GenAI and ML to improve intents and routing signals, on-call rotations, code reviews, and delivering high-quality software for one of the world’s largest
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