SDE — GenAI Conversational Automation for Customer Service

Amazon; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Job summary

Amazon is seeking a Software Development Engineer for the CS-Aria team in Austin, TX. You will design, build, and scale distributed services that power a voice-based contact channel using GenAI and machine learning to improve customer routing and automation.

You’ll collaborate with senior engineers, participate in agile development with SCRUM, and own parts of the system from concept to release. This role emphasizes performance, reliability, and delivering high-quality software for millions of

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• 3+ years of non-internship professional software development experience
• 1+ years of designing and developing large-scale, multi-tiered, distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl

Responsibilities

• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
• Ability to design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
• On-call rotation to support the services owned by the Software team

Skills

C#

C++

Java

Perl

Object Oriented Design

Design patterns

Distributed systems

Education

Bachelor's degree in CS/Engineering/Math

Job description

Amazon is seeking a Software Development Engineer for the CS-Aria team in Austin, TX. You will design, build, and scale distributed services that power a voice-based contact channel using GenAI and machine learning to improve customer routing and automation.

You’ll collaborate with senior engineers, participate in agile development with SCRUM, and own parts of the system from concept to release. This role emphasizes performance, reliability, and delivering high-quality software for millions of