Software Development Engineer — AI-Driven Customer Service

Amazon; Austin (TX); On-site; USD 144,000 - 194,000; Full time

Benefits offered by this job

Health insurance

Restricted Stock Units (RSUs)

Sign-on incentives

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is hiring a Software Development Engineer for the CS-Aria team in Austin, TX. You will design, develop, and deploy scalable contact center systems leveraging GenAI and ML to improve routing and customer interactions.

You will collaborate with senior engineers and business partners to influence product vision and deliver high-quality, reliable services at scale. The role emphasizes ownership, agile practices, and cross-functional impact.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or related field.
• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• 1+ years of software development engineer or related occupational experience.
• 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl.
• 1+ years of Object Oriented Design experience.

Responsibilities

• Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
• Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
• Ability to design and code the right solutions starting with broadly defined problems.
• Work in an agile environment to deliver high-quality software.
• We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.
• On-call rotation to support the services owned by the Software team

Skills

Software development

OO design

C++/Java

Distributed systems

Design patterns

Education

Bachelor's degree in Computer Science

Bachelor's degree in related field

Job description

Amazon is hiring a Software Development Engineer for the CS-Aria team in Austin, TX. You will design, develop, and deploy scalable contact center systems leveraging GenAI and ML to improve routing and customer interactions.

You will collaborate with senior engineers and business partners to influence product vision and deliver high-quality, reliable services at scale. The role emphasizes ownership, agile practices, and cross-functional impact.