ServiceNow Senior Developer / Technical Lead

Softthink Solutions; McLean (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Softthink Solutions is seeking a ServiceNow Senior Developer / Technical Lead to design, develop, and implement ServiceNow solutions for federal clients. You will be a hands-on technical leader guiding development efforts, ensuring best practices, and delivering scalable, high-quality capabilities.

This execution-focused role emphasizes implementation, team guidance, and technical quality, rather than enterprise-wide architecture ownership, with collaboration across architects and stakeholders.

Qualifications

• Lead the design and development of ServiceNow solutions across ITSM, ITOM, CSM, HRSD.
• Translate requirements into technical configurations on the platform.
• Serve as a technical lead for development teams with guidance and code reviews.
• Develop and customize ServiceNow applications using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and Automation workflows.
• Support integration efforts with REST/SOAP APIs, MID Server, and third-party tools.
• Ensure adherence to ServiceNow best practices, coding standards, and platform governance.
• Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement.
• Troubleshoot and resolve complex technical issues across the platform.
• Collaborate with architects and stakeholders to align solutions with overall platform strategy.
• Support testing activities, including unit testing, system testing, and deployment validation.
• Contribute to documentation, including technical design documents and implementation guides.

Responsibilities

• Guide development efforts and ensure technical quality across projects.
• Mentor junior developers and lead small teams.
• Implement ServiceNow solutions across ITSM, ITOM, CSM, and HRSD.
• Coordinate testing and deployment validation activities.
• Document technical designs and implementation guides.

Skills

JavaScript

Glide API

ServiceNow scripting

ITSM

ITOM

CSM

HRSD

REST APIs

Agile/Scrum

Leadership

Mentoring

Education

Bachelor's degree in Computer Science or Information Systems

Job description

Job Title: ServiceNow Senior Developer / Technical Lead

Location: Onsite, Tysons Corner, VA,

Work authorization: US Citizen

Must have minimum Public trust clearance

Job Description

ServiceNow Senior Developer / Technical Lead to support the design, development, and implementation of ServiceNow solutions for federal clients. This role serves as a hands‑on technical leader, responsible for guiding development efforts, ensuring best practices, and delivering scalable, high‑quality ServiceNow capabilities.

Unlike an Architect, this role is execution-focused, with responsibility for solution implementation, team guidance, and technical quality, rather than enterprise-wide architecture ownership.

Requirements

• Lead the design and development of ServiceNow solutions across modules such as ITSM, ITOM, CSM, HRSD, or custom applications
• Translate business and functional requirements into technical solutions and platform configurations
• Serve as a technical lead for development teams, providing guidance, mentorship, and code reviews
• Develop and customize ServiceNow applications using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and Automation workflows
• Support integration efforts with external systems via REST/SOAP APIs, MID Server, and third-party tools
• Ensure adherence to ServiceNow best practices, coding standards, and platform governance
• Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement
• Troubleshoot and resolve complex technical issues across the platform
• Collaborate with architects and stakeholders to align solutions with overall platform strategy
• Support testing activities, including unit testing, system testing, and deployment validation
• Contribute to documentation, including technical design documents and implementation guides

Required Qualifications

• 5–8+ years of experience in ServiceNow development and implementation
• Strong hands‑on experience with: JavaScript, Glide API, ServiceNow scripting, Core ServiceNow modules, (ITSM required; others preferred)
• Experience developing custom applications and workflows on the ServiceNow platform
• Proven ability to lead development efforts or serve as a technical point of contact
• Experience with integrations (REST, SOAP, APIs, MID Server)
• Familiarity with Agile development methodologies
• Strong problem‑solving skills and ability to work in a fast‑paced environment
• Excellent communication skills with both technical and non-technical stakeholders

Preferred Qualifications

• Experience with additional ServiceNow modules such as: ITOM, CSM, HRSD, SecOps, GRC
• Experience in federal or public sector environments
• Familiarity with platform upgrades, releases, and instance management
• Exposure to DevOps/DevSecOps practices within ServiceNow delivery
• Experience mentoring junior developers or leading small teams

Certifications

• ServiceNow Certified System Administrator (required)
• ServiceNow Certified application Developer (preferred)
• Additional ServiceNow certifications (e.g., ITSM, ITOM, CSM) are a plus

Clearance Requirements

• U.S. Citizenship required
• Ability to obtain and maintain a Public Trust Clearance

Education

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)