ServiceNow ITAM (SAM) Analyst

Encore Talent Solutions; Cincinnati (OH); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Encore Talent Solutions in Cincinnati, OH seeks a ServiceNow ITAM SAM Analyst to drive software asset lifecycle management. You will normalize software across installation and discovery models, and support a new software validation process to ensure compliance by a target date.

The role involves designing software entitlement models, maintaining an approved software inventory, and collaborating on governance and security measures. Hybrid in-office/remote work is available.

Qualifications

• Bachelor’s degree in IT, business, or a related field.
• Proven experience in IT software asset management.
• Strong experience with ServiceNow Software Asset Management (SAM).
• Ability to manage software normalization and entitlement processes.
• Familiarity with software discovery tools and data reconciliation.
• Experience designing and implementing software validation or compliance processes.
• Familiarity with ITIL and software licensing models.
• Excellent organizational and attention to detail.
• Strong communication and collaboration with internal teams and vendors.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Design and implement software normalization standards on ServiceNow.
• Perform analysis of discovery and reconciliation data to improve performance.
• Develop and maintain an inventory of approved software in ServiceNow.
• Establish alignment between software models and discovery models.
• Design, implement, and optimize software entitlement models and governance.
• Collaborate on rollout of a software validation process and timelines.
• Identify process touchpoints for performance monitoring and QA.
• Analyze license utilization and recommend remediation actions.
• Assist in implementing access controls for digital assets.
• Provide training and support on SAM policies and procedures.
• Ensure SAM practices comply with laws and industry standards.
• Maintain organized documentation related to SAM processes.

Skills

ServiceNow SAM

IT asset management

Software licensing

ITIL familiarity

Communication skills

Detail-oriented

Microsoft Office Suite

Data reconciliation

Education

Bachelor’s degree in Information Technology or related field

Tools

Software asset tracking software

Procurement systems

Job description

Encore Talent Solutions is currently seeking a ServiceNow ITAM (SAM) Analyst for a position located in Cincinnati, OH.

Position Summary:

We are seeking a knowledgeable and detail-oriented ServiceNow ITAM (SAM) Engineer to join our Asset Management team with a focus on software asset lifecycle management practices. This role will be responsible for driving software normalization across installation and discovery models, and for supporting the development and implementation of a new software validation process. The ideal candidate will play a key role in ensuring that all new software adheres to defined standards by a target compliance date, while managing the validation of grandfathered software.

Responsibilities:

• Design and implement enterprise software normalization standards to improve data quality, automation, and compliance across the ServiceNow platform. Create and maintain normalized software publisher names, product names, and versions.
• Perform technical analysis of software discovery and reconciliation data to improve platform performance.
• Develop and maintain a comprehensive inventory of approved software within ServiceNow.
• Establish and maintain alignment between software models and discovery models to support compliance.

Software Entitlement Creation:

• Design, implement, and optimize enterprise software entitlement models and lifecycle governance strategies. Ensure compliance with software licensing agreements and regulatory requirements.

Software Validation Process Management:

• Collaborate on the design and rollout of a new software validation process, including timelines and exception handling.
• Identify and evaluate critical process touchpoints to determine opportunities for performance monitoring and quality assurance.

License Management:

• Analyze license utilization, develop optimization strategies, and recommend remediation actions to reduce organizational software licensing risk and cost. Develop workflows, automation, and integrations supporting software asset lifecycle management.

Security and Access Control:

• Assist in implementing access controls and security measures for digital assets to protect sensitive data and intellectual property.

Training and Support:

• Provide training and support to staff members involved in software asset management, helping them understand software asset management policies and procedures.
• Serve as the technical subject matter expert for ServiceNow SAM implementations and enhancements.

Compliance:

• Ensure that software asset management practices comply with relevant laws, regulations, and industry standards including environmental and safety regulations.
• Maintain organized and accessible documentation related to software asset management processes, procedures, and policies.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience) is preferred.
• Proven experience in IT software asset management, including familiarity with software asset tracking software and procurement processes.
• Strong experience with ServiceNow Software Asset Management (SAM).
• Proven ability to manage software normalization and entitlement processes.
• Familiarity with software discovery tools and data reconciliation practices.
• Experience designing and implementing software validation or compliance processes
• Familiarity with ITIL and software licensing models.
• Detail-oriented with excellent organizational skills.
• Strong communication skills for collaboration with internal teams and external vendors.
• Experience with IT compliance standards and regulations, including software licensing requirements.
• Proficiency in Microsoft Office Suite.

• Normalized software discovery and model data
• Approved software inventory and entitlement records
• Software validation process framework and rollout plan
• Audit and compliance reporting mechanisms

Physical Requirements:

• Prolonged periods sitting at a desk and working on the computer.
• Occasional walking between facilities
• Occasional liftin pushing, pulling up to 15 lbs.
• Hybrid position – in office and remote workdays.

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.