Software Asset Management Analyst

Veracity Engineering; Washington (District of Columbia); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Asset Management Specialist to enhance their software asset management processes. This role involves supporting the development and implementation of asset management tools, processing end-user requests, and ensuring compliance with licensing agreements. The ideal candidate will possess a strong background in information technology and a proven track record in asset management. Join a dynamic team where your expertise will contribute to achieving service level agreements and delivering exceptional customer service. If you are passionate about IT asset management and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Minimum 6 years of work experience in IT asset management.
• 5 years of relevant experience may substitute for a bachelor’s degree.

Responsibilities

• Support the development and management of asset management tools.
• Process software related end-user requests and ensure compliance.

Skills

ServiceNow

Education

Bachelor’s Degree in a related information technology field

Job description

Position Overview:

Veracity Engineering has been tasked to provide technical, logistics, and acquisition support to the AIT Asset Management team. Assets tracked by the Information Technology Asset Management (ITAM) team is accountable IT software. They must provide a clear understanding of the organization’s needs and identification, provide alignment with the Certified Software Asset Management best practice frameworks and current industry standards.

The Veracity team must maintain the AIT inventory control tracking system for all related software and utilize, update, and maintain the AIT inventory control tracking system and the Help Desk ticketing systems to ensure all software assets are properly accounted for by entering assets into the IT Asset Management KSN Inventory Status tool, or current platform within 30 days of notification of software media and license delivery.

Essential Duties and Responsibilities:

• Support the development, implementation, and management of government agency asset management tools.
• Process software related end-user requests (new requests, changes, upgrades, etc.).
• Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly.
• Review software compliance measures based on existing licensing agreements.
• Provide expertise to ensure that software license records are linked to the correct hardware device.
• Assist in research and recommendation of the correct software for the business requirements.
• Coordinate with other IT groups to achieve the committed service level agreements (SLA) and deliver world class customer service.
• Develop positive relationships with the business and other functions at all levels.
• Respond to IT and business customer queries concerning licensing, support, and cost analysis.
• Educate IT and business customers on practices and policies.
• Collaborate with team members to ensure consistent IT services to business users.
• Ability to coordinate and communicate at all levels within the organization including Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk and End Users.
• Actively manage service desk tickets while prioritizing internal tasks and communication platforms.
• Assist with implementing and continually improving IT Software Asset Management policies and processes.

Requirements:

Education:

• Bachelor’s Degree in a related information technology field.

Experience:

• Minimum 6 years of work experience.
• 5 years of relevant experience may be substituted for the bachelor’s degree.
• Master's Degree or MBA in related field may be substituted for bachelor’s degree and 3 years’ experience.
• PhD in related field may be substituted for bachelor’s degree and 7 years’ experience.

Skills:

• ServiceNow

Seniority level

• Associate

Employment type

• Contract

Job function

• Management and Analyst

Industries

• Software Development and Engineering Services