Software Asset Management Analyst

Quest Oracle Community; Northern (KY); Hybrid; USD 59,000 - 107,000; Full time

Benefits offered by this job

Remote work

Job summary

Leidos is seeking a Software Asset Management Analyst to join the CIO Services team, focusing on ServiceNow SAM Pro and end-to-end asset lifecycle management. You will ensure license compliance, accurate entitlement data, and cost optimization while supporting internal/external audits.

The role emphasizes data quality, SDLC-informed requirements, and continuous improvement through automation in a fully remote, U.S.-based setting.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years of experience in Software Asset Management, with at least 1 year using ServiceNow SAM Pro.
• Outstanding communication and analytical skills.

Responsibilities

• Administer ServiceNow SAM Pro to enable accurate software installation discovery and license compliance.
• Create and maintain software entitlements and license models.
• Perform software license reconciliation and monitor consumption for optimization.
• Ensure data quality by analyzing integrations with discovery tools and audits.

Education

Bachelor's degree in information technology, Business, or a related field

Tools

ServiceNow SAM Pro

SCCM

Intune

JAMF

Nexthink

Job description

Leidos Chief Information Office (CIO) Services team, reporting through the Digital sector, Leidos Corporate Group has an opening for a Software Asset Management (SAM) Analyst to join our CIO Services team. This is an exciting opportunity to use your technical and analytical skills, as well as your hands-on experience in ServiceNow Software SAM Pro to join our Software Asset Management team. This role is responsible for the lifecycle management of software assets, ensuring compliance, cost optimization, and accurate software entitlement data using the ServiceNow SAM Pro platform. Ideally, we are looking for someone who is familiar with the IT Asset Management (ITAM) industry and best practices.

Location: This position allows for full-time telework from any U.S. based location.

Citizenship: This position requires U.S. Citizenship.

Primary Responsibilities

• Administer ServiceNow SAM Pro as a Software Asset Management Analyst to enable accurate software installation discovery, ensure license compliance, and support end-to-end asset lifecycle management
• Create, manage, and maintain software entitlements, including accurate license models, ensuring proper license distribution , and terms of use, in relation to ServiceNow managed contracts.
• Perform software license reconciliation to compare entitlements against deployments and usage.
• Monitor software consumption and identify opportunities for license optimization and cost savings.
• Ensure data quality by analyzing integrations with discovery tools (e.g., SCCM, JAMF, Intune, Nexthink); proactively identify, analyze, and resolve defects through root cause analysis and continuous monitoring.
• Facilitate internal and external audits by delivering precise entitlement, deployment, and usage data through validated asset records and system reporting.
• Collaborate with ServiceNow developers, leveraging knowledge of the SDLC to define requirements, conduct user acceptance testing, analyzing system behavior, and troubleshoot defects.
• Assist in driving continuous improvement by identifying process gaps and recommending areas to gain efficiency through system automation.
• Share your knowledge of Software Asset Management best practices to improve company processes.

Basic Qualifications

• Bachelor’s degree in information technology, Business, or a related field. Equivalent relevant experience may be considered in lieu of degree.
• Minimum 2 years of experience in Software Asset Management, with at least 1 year specifically using ServiceNow SAM Pro
• Outstanding communication and analytical skills
• Advanced Microsoft Office skills, particularly PowerPoint and Excel (pivot tables, charts, formulas)
• Excellent critical thinking and problem-solving skills
• Strong attention to detail and ability to manage multiple priorities effectively in a fast-paced environment

Preferred Qualifications

• ServiceNow Certifications and/or Training
• IAITAM Certifications
• Experience with cloud/SaaS asset management (Microsoft 365, Adobe Creative Cloud, AWS, etc.)
• Knowledge of complex licensing models - Oracle and Microsoft
• Experience supporting internal or external license audits
• Understanding of CMDB and its relationship to software entitlements
• Familiarity with ISO/IEC 19770

Pay Range

Pay Range $59,150.00 - $106,925.00

Pay and Benefits

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.