ServiceNow Asset Management Lead/SME

INSPYR Solutions; Milford Mill (MD); On-site; USD 120,000 - 190,000; Full time

Job summary

INSPYR Solutions seeks a seasoned Software Asset Management (SAM) Lead to support a large federal enterprise environment in Windsor Mill, MD. You will oversee the full software asset lifecycle, drive governance, compliance, audit readiness, and cost optimization across the organization.

The ideal candidate brings deep expertise in SAM, ServiceNow SAM Pro, software licensing, and asset governance, partnering with Infrastructure, Security, Procurement, Finance, and Risk Management to protect

Qualifications

• 7+ years of enterprise-wide SAM program management.
• 5+ years with ServiceNow SAM Pro and HAM Pro.
• Strong knowledge of software licensing, contract management and asset lifecycle.
• Experience with asset data normalization, catalog management, and reporting.
• Advanced Excel and reporting tool proficiency.
• Excellent written and verbal communication skills.
• Bachelor's degree with experience; or Master's with experience; or 13+ years of relevant experience.
• Must be able to obtain and maintain a Public Trust Clearance.
• Onsite five days per week in Windsor Mill/Woodlawn, MD.

Responsibilities

• Manage end-to-end SAM lifecycle including procurement, deployment, maintenance, utilization, and retirement.
• Lead and guide technical teams on SAM initiatives.
• Ensure accurate software inventory reporting and documentation for compliance.
• Track entitlements, monitor license utilization, and conduct internal reviews.
• Perform analysis in ServiceNow SAM Pro for visibility and optimization.
• Onboard new software products into ServiceNow with stakeholder engagement.
• Develop and maintain software asset governance policies and controls.
• Respond to audits and resolve licensing discrepancies.
• Identify automation opportunities to improve governance and reporting.
• Analyze usage, contracts, licensing, and renewal timelines.
• Drive software consolidation and cost optimization across the enterprise.
• Collaborate with Security, Infrastructure, Procurement, Finance, and Risk teams.

Skills

SAM leadership

ServiceNow SAM Pro

Asset lifecycle

Excel proficiency

Communication skills

Education

Bachelor's degree in related field

Master's degree in related field

13+ years of experience in lieu of degree

Tools

ServiceNow SAM Pro

HAM Pro

Job description

Software Asset Management (SAM) Lead

Location: Windsor Mill, MD (Onsite 5 Days/Week)
Job Type: Contract
Clearance Requirement: Must be eligible to obtain and maintain a Public Trust Clearance

Position Overview

We are seeking an experienced Software Asset Management (SAM) Lead to support a large federal enterprise environment. This role will be responsible for overseeing the full software asset lifecycle, ensuring governance, regulatory compliance, audit readiness, and cost optimization across the organization.

The ideal candidate will bring deep expertise in Software Asset Management, ServiceNow SAM Pro, software licensing compliance, and enterprise asset governance. This position will partner closely with Infrastructure, Security, Procurement, Finance, and Risk Management teams to protect enterprise assets, reduce compliance risk, and improve operational efficiency.

Key Responsibilities

• Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets.
• Lead and provide guidance to technical teams supporting software asset management initiatives.
• Ensure accurate software inventory reporting, reconciliation, and documentation to meet regulatory and financial requirements.
• Track software entitlements, monitor license utilization, and conduct internal compliance reviews.
• Perform detailed analysis within ServiceNow SAM Pro to provide visibility into software usage, compliance, and optimization opportunities.
• Support onboarding of new software products into ServiceNow, including requirements gathering, stakeholder engagement, and documentation.
• Develop and maintain software asset governance policies, procedures, and operational controls.
• Respond to internal and external audits, investigate licensing discrepancies, and resolve compliance issues.
• Identify opportunities for automation and process improvements to enhance governance and reporting capabilities.
• Analyze software usage trends, contract data, licensing information, and renewal timelines.
• Drive software consolidation, cost optimization, and compliance initiatives across the enterprise.
• Collaborate with cross-functional teams including Security, Infrastructure, Procurement, Finance, and Risk Management.

Required Qualifications

• 7+ years of experience managing enterprise-wide Software Asset Management (SAM) programs.
• 5+ years of hands-on experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro).
• Strong understanding of software licensing models, contract management, compliance, and asset lifecycle management.
• Experience with asset data normalization, software catalog management, compliance dashboards, and reporting.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Advanced Excel and reporting tool proficiency.
• Excellent written and verbal communication skills.
• Bachelor's degree with 7+ years of experience, Master's degree with 5+ years of experience, or 13+ years of relevant experience in lieu of a degree.
• Must be able to obtain and maintain a Public Trust Clearance.
• Must be willing to work onsite in Windsor Mill/Woodlawn, MD five days per week.

Preferred Qualifications

• Experience building, enhancing, and maturing enterprise IT Asset Management governance programs.
• ITIL certification.
• Governance, audit, compliance, or risk management certifications.
• Experience supporting federal government environments.
• Strong background in audit readiness, software compliance, and IT governance initiatives.

What We're Looking For

We are seeking a leader who can drive software asset governance, improve compliance processes, optimize licensing spend, and enhance visibility into enterprise software assets. The ideal candidate will be comfortable working across technical and business teams while leading initiatives that strengthen asset management maturity and reduce organizational risk.

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

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