Software Application Specialist

Mission Staffing; City of Poughkeepsie (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Mission Staffing is seeking an Application Support Specialist in New York for hands-on troubleshooting and daily tool support across AMS360, BenefitPoint, ImageRight, Salesforce, M365 and AI tools. You will handle tickets, user admin and staged releases, with occasional travel between offices.

The ideal candidate has help desk or business software support experience and can communicate clearly with non-technical users.

Qualifications

• Hands-on troubleshooting experience in a professional setting.
• Ability to explain technical concepts to non-technical users.
• Comfort with handling user administration and help desk tickets.

Responsibilities

• Provide front-line support for AMS360, BenefitPoint, ImageRight, Salesforce, M365 and AI tools.
• Manage help desk tickets and user administration tasks.
• Assist with system rollouts and user onboarding/training.

Skills

Help desk experience

Clear communication

Tools

AMS360

BenefitPoint

ImageRight

Salesforce

M365

AI tools

Job description

Job Title - Application Support Specialist

Full-time Onsite position.

Seeking someone with hands-on troubleshooting skills to support the tools teams use daily.

The role:

• Front-line support for AMS360, BenefitPoint, ImageRight, Salesforce, M365, and AI tools
• Help desk tickets, user admin, and system rollouts
• Build training and test releases
• Travel between offices now and then

You bring:

• Help desk or business software support experience
• Clear communication with people who aren’t technical