Application Specialist - SENIOR

Upturn Co.; San Juan (PR); On-site; USD 110,000 - 140,000; Full time

Job summary

Upturn Co. seeks an Application Specialist to provide technical support, troubleshoot, and optimize enterprise software systems across financial, operational, and housing management domains.

You will collaborate with IT teams, developers, and vendors to maintain functionality, resolve issues, and drive enhancements that improve efficiency. The role requires strong SQL, integration, and documentation skills, with a focus on security compliance and governance.

Qualifications

• 7+ years of experience supporting enterprise business applications in production environments.
• Experience diagnosing and resolving application performance issues and system errors.
• Experience with system integration and data workflows across enterprise apps.

Responsibilities

• Provide technical support and maintenance for enterprise applications including financial and housing management systems.
• Diagnose and troubleshoot performance issues, errors, and integration problems.
• Coordinate with developers, admins, and vendors to restore incidents and implement solutions.
• Assist in system integration activities and data workflows between applications and databases.
• Develop and execute SQL queries to support troubleshooting, reporting, and data validation.
• Monitor performance and recommend improvements.
• Maintain technical documentation and troubleshooting guides.
• Participate in system testing, upgrades, and enhancements.
• Ensure compliance with security policies and governance requirements.

Skills

Enterprise application support

SQL & database queries

Troubleshooting & root cause analysis

Systems integration & data workflows

Documentation & process improvement

Tools

MCSD

MOS Expert

Job description

The Application Specialist is responsible for providing technical support, troubleshooting, and optimization of enterprise software systems. This role ensures the reliability, performance, and integration of mission-critical business applications supporting financial, operational, and housing management systems. The Application Specialist collaborates with internal IT teams, developers, and third-party vendors to maintain application functionality, resolve technical issues, and support system enhancements that improve operational efficiency.

Key Responsibilities

• Provide technical support and maintenance for enterprise business applications, including financial and housing management systems.
• Diagnose and troubleshoot application performance issues, system errors, and integration problems.
• Coordinate with software developers, system administrators, and external vendors to resolve application incidents and implement solutions.
• Assist in system integration activities and data workflows between enterprise applications and databases.
• Develop and execute SQL queries to support troubleshooting, reporting, and data validation tasks.
• Monitor application performance and recommend system improvements or optimizations.
• Maintain accurate technical documentation, application support procedures, and troubleshooting guides.
• Participate in system testing, upgrades, and implementation of application enhancements.
• Ensure application support activities comply with security policies, governance standards, and government IT requirements.

Minimum Experience

• Minimum of seven (7) years of professional experience supporting enterprise business applications in a production environment.

Required Technical Skills

• Enterprise application support and maintenance
• SQL and database query development
• Application troubleshooting and root cause analysis
• Systems integration and data workflow management
• Technical documentation and process improvement

Preferred Qualifications / Technologies / Certifications

• Microsoft Certified Solutions Developer (MCSD)
• Microsoft Office Specialist (MOS) Expert
• Other relevant enterprise application or software certifications