Frontline Application Support Specialist
Mission Staffing
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Job summary
Mission Staffing is seeking an Application Support Specialist in New York for hands-on troubleshooting and daily tool support across AMS360, BenefitPoint, ImageRight, Salesforce, M365 and AI tools. You will handle tickets, user admin and staged releases, with occasional travel between offices.
The ideal candidate has help desk or business software support experience and can communicate clearly with non-technical users.
Qualifications
- Hands-on troubleshooting experience in a professional setting.
- Ability to explain technical concepts to non-technical users.
- Comfort with handling user administration and help desk tickets.
Responsibilities
- Provide front-line support for AMS360, BenefitPoint, ImageRight, Salesforce, M365 and AI tools.
- Manage help desk tickets and user administration tasks.
- Assist with system rollouts and user onboarding/training.
Skills
Tools
Job description
Mission Staffing is seeking an Application Support Specialist in New York for hands-on troubleshooting and daily tool support across AMS360, BenefitPoint, ImageRight, Salesforce, M365 and AI tools. You will handle tickets, user admin and staged releases, with occasional travel between offices.
The ideal candidate has help desk or business software support experience and can communicate clearly with non-technical users.
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