Software Trainer replacement - Alfred State College

Alfred State College; Town of Alfred (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Educational Support

Paid Time Off

Retirement Plans

Job summary

Alfred State College is seeking a Software Trainer to design engaging, practical technology training for faculty, staff, and students. You will translate complex concepts into clear guidance and collaborate with Technology Services to adopt tools that are useful, accessible, and aligned with campus priorities.

The role emphasizes learning new tools, building AI literacy, and promoting ethical, secure AI use in line with college policy. Strong communication and inclusivity are essential.

Qualifications

• Associate degree in information technology, instructional technology, training, education, or a related field, or a comparable combination of education and relevant experience.
• Experience developing or delivering training, workshops, webinars, presentations, instructional content, or similar learning support.
• Experience creating clear instructions or documentation for nontechnical users.
• Ability to organize work, meet deadlines, collaborate with others, and respond to changing priorities.
• Demonstrated interest in learning new technologies as the role evolves.

Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.

Skills

Curiosity

Adaptability

Adult learners

Clear communication

Accessible learning materials

Organization

Judgment

Collaboration

Education

Associate degree in information technology or related field

Bachelor's degree preferred

Tools

Microsoft 365

Microsoft Teams

LMS

Windows

macOS

Job description

Title: Software Trainer replacement - Alfred State College
Location: Alfred, NY
Category: Professional Bargaining Unit - UUP
Job Type: Full-time
Posted On: Tue Nov 3 2026

Job Description

Are you someone who enjoys learning new technology and helping others feel confident using it? Alfred State College is seeking a Software Trainer to create practical, engaging learning experiences for faculty, staff, and students. Reporting to the Director of Extended Learning, Innovation, and Teaching Excellence and collaborating with Technology Services, you will help the college adopt technology in ways that are useful, accessible, and responsive to campus needs.

You do not need to know every platform on your first day. We are looking for a curious, resourceful professional who can learn unfamiliar tools, explain them clearly, and adjust as technology and college priorities evolve. If you enjoy turning complex information into useful guidance and supporting people with different levels of technical experience, we encourage you to apply.

Artificial intelligence is an important and evolving part of this role. You will help build AI literacy, support approved AI tools, and promote accessible, secure, ethical, and responsible use consistent with college policy.

Job Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.
• Stay informed about emerging technologies and their potential uses in higher education through professional development.

Knowledge, Skills, and Abilities

• Curiosity, initiative, and a willingness to learn unfamiliar technologies.
• Ability to adapt as software, tools, and priorities change.
• Ability to help adult learners with a range of technical experience.
• Clear written and verbal communication skills.
• Ability to create accessible, inclusive, and easy-to-use learning materials.
• Strong organization and the ability to manage multiple priorities.
• Good judgment when handling institutional information and promoting secure, responsible technology use.
• A collaborative, service-focused approach to supporting others.

Job Requirements

Minimum Qualifications

• Associate degree in information technology, instructional technology, training, education, or a related field, or a comparable combination of education and relevant experience.
• Experience developing or delivering training, workshops, webinars, presentations, instructional content, or similar learning support.
• Experience creating clear instructions or documentation for nontechnical users.
• Ability to organize work, meet deadlines, collaborate with others, and respond to changing priorities.
• Demonstrated interest in learning new technologies as the role evolves.

Preferred Qualifications

• Bachelor's degree in a related field or comparable relevant experience.
• Experience with Microsoft 365, Microsoft Teams, learning management systems, web-based platforms, Windows, macOS, or similar technologies.
• Experience supporting faculty, staff, adult learners, or technology-enabled teaching and learning.
• Experience using AI tools, creating AI learning resources, or exploring emerging technologies.
• Experience creating accessible digital content or supporting technology adoption and organizational change.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Alfred State College is not an E-Verify employer.

Additional Information

The salary for this position starts at $60,245 and is commensurate with education and experience. Employees are also offered EXCEPTIONAL BENEFITS! We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits options include:

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.

Dental and Vision:

• No cost dental and vision benefits for employees and eligible dependents.

Educational Support:

• Tuition benefits to invest in your continuous learning and professional development.

Paid Time Off:

• New employees are eligible for up to an impressive 22 vacation and 13 paid sick days per year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental leave

Retirement Plans:

• Various retirement options, including a defined benefits (pension) plan. With the pension, retired employees receive a defined monthly income for the rest of their life.
• Additional pre- and post- tax voluntary retirement savings options are available.

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race/color, national origin, creed/religion, age, disability, sex, gender identity or expression, sexual orientation, familial status, marital status, citizenship or immigration status, pregnancy-related condition, predisposing genetic characteristics, military status, victim of domestic violence, victim of retaliation, conviction record, arrest record, lawful source of income, or any other characteristic protected by applicable federal, New York State, or local law. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, Title IX of the Education Amendments of 1972, and the New York State Human Rights Law. If you have questions about this notice or would like to file a grievance, please contact our Director of Institutional Compliance & Equity: Kayleigh Jones Director of Institutional Compliance & Equity Alfred State College 10 Upper College Drive Alfred, NY 14802 Email: [e-mail] Phone: [phone]

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report

Equal employment opportunity, including veterans and individuals with disabilities.