Software Trainer

Alfred State College - SUNY College of Technology; Town of Almond (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Alfred State College - SUNY College of Technology seeks a Software Trainer to create practical, engaging learning experiences for faculty, staff, and students. Reporting to the Director of Extended Learning, Innovation, and Teaching Excellence and collaborating with Technology Services, you will help the college adopt technology in ways that are useful, accessible, and responsive to campus needs.

You do not need to know every platform on your first day.

Qualifications

• Associate degree or higher in information technology, instructional technology, training, education, or related field.
• Experience developing or delivering training, workshops, webinars, presentations, or instructional content.
• Experience creating clear instructions or documentation for nontechnical users.
• Ability to organize work, meet deadlines, collaborate with others, and respond to changing priorities.
• Demonstrated interest in learning new technologies as the role evolves.

Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.
• Stay informed about emerging technologies and their potential uses in higher education through professional development.

Skills

Curiosity

Initiative

Adaptability

Adult learners support

Clear communication

Accessible learning materials

Organization

Judgment

Team player

Education

Associate degree in information technology or related field

Bachelor’s degree preferred

Tools

Microsoft 365

Microsoft Teams

Learning management systems

Windows

macOS

Job description

Are you someone who enjoys learning new technology and helping others feel confident using it? Alfred State College is seeking a Software Trainer to create practical, engaging learning experiences for faculty, staff, and students. Reporting to the Director of Extended Learning, Innovation, and Teaching Excellence and collaborating with Technology Services, you will help the college adopt technology in ways that are useful, accessible, and responsive to campus needs.

You do not need to know every platform on your first day. We are looking for a curious, resourceful professional who can learn unfamiliar tools, explain them clearly, and adjust as technology and college priorities evolve. If you enjoy turning complex information into useful guidance and supporting people with different levels of technical experience, we encourage you to apply.

Artificial intelligence is an important and evolving part of this role. You will help build AI literacy, support approved AI tools, and promote accessible, secure, ethical, and responsible use consistent with college policy.

Job Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.
• Stay informed about emerging technologies and their potential uses in higher education through professional development.

Knowledge, Skills, and Abilities

• Curiosity, initiative, and a willingness to learn unfamiliar technologies.
• Ability to adapt as software, tools, and priorities change.
• Ability to help adult learners with a range of technical experience.
• Clear written and verbal communication skills.
• Ability to create accessible, inclusive, and easy-to-use learning materials.
• Strong organization and the ability to manage multiple priorities.
• Good judgment when handling institutional information and promoting secure, responsible technology use.
• A collaborative, service-focused approach to supporting others.

Job Description

Are you someone who enjoys learning new technology and helping others feel confident using it? Alfred State College is seeking a Software Trainer to create practical, engaging learning experiences for faculty, staff, and students. Reporting to the Director of Extended Learning, Innovation, and Teaching Excellence and collaborating with Technology Services, you will help the college adopt technology in ways that are useful, accessible, and responsive to campus needs.

You do not need to know every platform on your first day. We are looking for a curious, resourceful professional who can learn unfamiliar tools, explain them clearly, and adjust as technology and college priorities evolve. If you enjoy turning complex information into useful guidance and supporting people with different levels of technical experience, we encourage you to apply.

Artificial intelligence is an important and evolving part of this role. You will help build AI literacy, support approved AI tools, and promote accessible, secure, ethical, and responsible use consistent with college policy.

Job Responsibilities

• Partner with campus colleagues to identify technology training needs and priorities.
• Design and deliver engaging in-person, virtual, and self-paced training for individuals and groups.
• Create and maintain accessible guides, tutorials, job aids, website content, and other user-friendly resources.
• Explain technical concepts and software features in clear, practical language.
• Research, test, and learn technologies adopted or considered by the college.
• Keep training materials current as software, user needs, and institutional priorities change.
• Support technology adoption through communication, outreach, consultation, and follow-up assistance.
• Develop AI learning resources and promote responsible AI use, including accessibility, security, ethics, limitations, risks, and evaluation of AI-generated content.
• Stay informed about emerging technologies and their potential uses in higher education through professional development.

Knowledge, Skills, and Abilities

• Curiosity, initiative, and a willingness to learn unfamiliar technologies.
• Ability to adapt as software, tools, and priorities change.
• Ability to help adult learners with a range of technical experience.
• Clear written and verbal communication skills.
• Ability to create accessible, inclusive, and easy-to-use learning materials.
• Strong organization and the ability to manage multiple priorities.
• Good judgment when handling institutional information and promoting secure, responsible technology use.
• A collaborative, service-focused approach to supporting others.

Requirements

Minimum Qualifications

• Associate degree in information technology, instructional technology, training, education, or a related field, or a comparable combination of education and relevant experience.
• Experience developing or delivering training, workshops, webinars, presentations, instructional content, or similar learning support.
• Experience creating clear instructions or documentation for nontechnical users.
• Ability to organize work, meet deadlines, collaborate with others, and respond to changing priorities.
• Demonstrated interest in learning new technologies as the role evolves.

Preferred Qualifications

• Bachelor's degree in a related field or comparable relevant experience.
• Experience with Microsoft 365, Microsoft Teams, learning management systems, web-based platforms, Windows, macOS, or similar technologies.
• Experience supporting faculty, staff, adult learners, or technology-enabled teaching and learning.
• Experience using AI tools, creating AI learning resources, or exploring emerging technologies.
• Experience creating accessible digital content or supporting technology adoption and organizational change.

Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Alfred State College is not an E-Verify employer.