SoftPro Trainer

SoftPro; Raleigh (NC); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid company phone

Corporate AMEX card for travel related

Travel points kept for personal use

Job summary

SoftPro is seeking a Software Trainer to join our Training team in Raleigh, NC or remote. The role delivers high‑quality training on our real estate software, with public classes, private sessions, and web-based training. You will travel across the U.S.

(and occasionally internationally) delivering on-site training, partnering with instructional designers, and contributing to knowledge resources. A bachelor’s degree or equivalent experience is preferred, with 2+ years in customer-facing roles

Qualifications

• Experience in the escrow/closing industry
• At least 2 years in a customer-facing role
• Bachelor’s degree or equivalent experience
• Training experience is a plus
• Strong communication skills and ability to simplify complex topics

Responsibilities

• Lead public training classes, private sessions, and web-based training.
• Host interactive seminars and tailor training to client needs.
• Travel across the U.S. (and occasionally internationally) for on-site training.
• Partner with instructional designers to shape learning materials.
• Share expertise through articles and internal knowledge resources.
• Stay up-to-date on SoftPro products and industry trends.
• Support quality assurance for new product releases.
• Provide consultative insights on customer workflows and best practices.

Skills

Customer-facing experience

Communication skills

Teaching / training

Relationship building

Education

Bachelor’s degree or equivalent experience

Job description

SoftPro Trainer

Hybrid

Raleigh, NC

Full time

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

Join Our Team as a Software Trainer at SoftPro!

Are you passionate about helping others succeed with technology? SoftPro is looking for a Software Trainer to join our dynamic Training team! This role can be based in our Raleigh, NC office or remote, offering flexibility and the chance to make a real impact.

What You’ll Do

As a SoftPro Trainer, you'll be the go-to expert for delivering high-quality training to our customers. You’ll empower users to get the most out of our industry-leading software through engaging learning experiences. Your work will include:

• Leading public training classes, private sessions, and web-based training.
• Hosting interactive seminars and collaborating with clients to tailor training to their needs.
• Traveling across the U.S. (and occasionally internationally) to deliver on-site training.

Beyond training, you will:

• Partner with instructional designers to shape impactful learning materials.
• Share your expertise through articles and internal knowledge resources.
• Stay ahead of the curve on SoftPro products and industry trends.
• Support quality assurance for new product releases.
• Provide consultative insights on customer workflows and best practices.

What We’re Looking For

We want someone who thrives on teaching, problem-solving, and building relationships. Here’s what will help you succeed:

• Experience in the escrow/closing industry and at least 2+ years in a customer-facing role.
• Strong communication skills and a knack for making complex topics easy to understand.
• A positive, energetic personality and a collaborative mindset.
• Training experience is a plus—but if you’re passionate about learning and sharing knowledge, we’ll help you grow!
• Bachelor’s degree or equivalent experience (prior SoftPro experience is a bonus).

Why You’ll Love Working Here

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.
• Vibrant, team-driven, supportive culture
• Creative ideas shared openly and wins are celebrated together
• Paid Company phone
• Corporate AMEX card for travel related expenses
• Keep all travel related points/miles earned for your personal use

Travel: Up to 80% (mostly U.S., occasional international).

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance

(medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

JOIN US AND LIVE OUR CORE VALUES

Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.