Softlines Dept. Manager: Lead Retail Sales & Merchandising

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Jacksonville (FL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Health FSA

Paid Annual and Sick Leave

Matching 401K plan

Pension Plan

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Jacksonville, FL is seeking a full-time Store Manager to lead department sales activities, ensure stock and visual merchandising standards, and drive customer service excellence. You will oversee staffing, scheduling, promotions, and performance of sales associates within a retail environment.

The role requires hands-on management, knowledge of merchandising and inventory controls, and the ability to align store operations with corporate policies and

Qualifications

• 3 YEARS GENERAL EXPERIENCE including administrative clerical, retail sales or related work.
• 1 year of academic study above high school level may substitute for each 9 months of experience.
• 1 YEAR SPECIALIZED EXPERIENCE in merchandise controls, inventory, stock records and reports, supervisory experience or customer relations to improve sales and reduce costs.

Responsibilities

• Responsible for department level execution of retail and mall services business strategies, procedures and policies.
• Ensures department is stocked and merchandise is attractively displayed with signing and price marking.
• Coordinates stock replenishment with backroom and procurement personnel.
• Establishes and implements an effective customer relations program meeting NES standards and customer expectations.
• Reviews merchandise stock structure and advises Store Divisional Managers and Buyers on in-stock position and demand trends.
• Monitors daily sales reports and advises on markdowns, promotions and budgets.
• Controls scheduling to maintain appropriate staffing and payroll expenditures.
• Coordinates departmental promotions and sales events with related teams and provides post-promotion feedback.
• Supervises, trains and motivates assigned sales associates and ensures adherence to policies and goals.
• Keeps current with industry trends and benchmarks practices with other retailers.
• Responds to inquiries and provides assistance promptly and in a friendly manner.
• Performs other related duties as assigned.

Skills

Retail sales

Customer service

Merchandise display

Staff supervision

Education

High school or equivalent

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Jacksonville, FL is seeking a full-time Store Manager to lead department sales activities, ensure stock and visual merchandising standards, and drive customer service excellence. You will oversee staffing, scheduling, promotions, and performance of sales associates within a retail environment.

The role requires hands-on management, knowledge of merchandising and inventory controls, and the ability to align store operations with corporate policies and