Store Manager - Retail Sales & Customer Experience

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); San Diego (CA); On-site; USD 52,000 - 88,000; Full time

Benefits offered by this job

Paid annual and sick leave

Medical/Dental insurance

Flexible Spending Account

Pension plan

401K with up to 3% match

Life Insurance

Tax-free shopping privileges

Free bus passes/parking

Discounted tickets at MWR

Navy Lodge access

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Store Manager in San Diego to lead sales operations, ensure proper stocking, merchandising and staffing, and drive customer satisfaction in a federal retail environment.

You will supervise sales staff, coordinate promotions, monitor sales performance, and implement department policies to meet service standards and cost targets. This role requires strong leadership and retail operations expertise within the NES framework.

Qualifications

• 3+ years general experience in administrative, clerical, retail sales or related work.
• Substitution of 1 year of education for 9 months of experience.
• 1 year specialized experience in merchandise controls, inventory, stock records, supervision, displays or promotions, or customer relations.

Responsibilities

• Manage sales activities in assigned retail or mall services departments.
• Ensure department is stocked and merchandised with signage and pricing; follow visual standards.
• Coordinate stock replenishment with backroom and procurement staff.
• Establish and implement an effective customer relations program to meet NES standards.
• Review merchandise stock structure and provide input on stock, demand, promotions and budgets.
• Review daily sales reports and advise on markdowns and promotions.
• Control staffing levels and payroll expenditures.
• Execute departmental promotions and events with related teams.
• Supervise and motivate sales associates and ensure policy adherence.
• Stay current on industry trends and benchmark against peers.

Skills

General retail experience

Customer relations

Staff supervision

Education

Education substitution for experience

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Store Manager in San Diego to lead sales operations, ensure proper stocking, merchandising and staffing, and drive customer satisfaction in a federal retail environment.

You will supervise sales staff, coordinate promotions, monitor sales performance, and implement department policies to meet service standards and cost targets. This role requires strong leadership and retail operations expertise within the NES framework.