Softline Processor: Retail Textile Prep & Production Incentives

Goodwill of the Finger Lakes; Mortimer (NY); On-site; USD 200,000 - 216,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will ensure items meet quality standards, tag and price merchandise, and stay current on brand trends while supporting community programs.

The role emphasizes teamwork, strong communication, and the ability to meet daily production goals. A welcoming customer focus and flexible availability are important as the team serves shoppers and donors across our

Qualifications

• High school diploma or GED preferred.
• Previous retail or production experience preferred, but not required.
• Ability to read, understand, and complete production documentation.
• Clear communication skills for working with customers and teammates.
• Willingness to learn, accept feedback, and contribute to team success.

Responsibilities

• Sort and assess softline items such as clothing, shoes, accessories, and other textiles based on quality and brand standards
• Hang, tag, and label merchandise accurately using our production and pricing systems
• Build and demonstrate ongoing knowledge of apparel brands, trends, and softline merchandise
• Meet daily and bi-weekly production goals by efficiently processing donated items
• Maintain a friendly, welcoming, and helpful attitude with customers and team members
• Greet customers warmly and assist in addressing concerns in a courteous, respectful manner in line with retail policies
• Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
• Maintain clean, stocked, and well‑organized workstations and request supplies as needed
• Help keep the interior and exterior of the store clean, safe, and organized
• Perform additional duties and cross‑train in other areas as assigned

Skills

Communication skills

Production documentation

Customer service

Willingness to learn

Education

High school diploma or GED

Job description

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will ensure items meet quality standards, tag and price merchandise, and stay current on brand trends while supporting community programs.

The role emphasizes teamwork, strong communication, and the ability to meet daily production goals. A welcoming customer focus and flexible availability are important as the team serves shoppers and donors across our