Apparel Processing Specialist (Softlines)

Goodwill of the Finger Lakes; City of Cortland (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will sort, tag, label, and price items, while building knowledge of brands and trends to support great shopping experiences and our community programs.

This role operates in a retail donation setting with flexible evenings, weekends, and holiday availability. You’ll work toward production goals and participate in a team that values service, cleanliness, and

Qualifications

• High school diploma or GED preferred.
• Retail or production experience preferred, but not required.
• Ability to read, understand, and complete production documentation.
• Clear communication skills for working with customers and teammates.
• Willingness to learn, accept feedback, and contribute to team success.

Responsibilities

• Sort and assess softline items based on quality and brand standards
• Hang, tag, and label merchandise accurately using pricing systems
• Build knowledge of apparel brands, trends, and softline merchandise
• Meet daily and bi‑weekly production goals by efficiently processing donated items
• Maintain a friendly, welcoming attitude with customers and team members
• Greet customers and assist in addressing concerns in line with retail policies
• Act as a positive, supportive member of the team by sharing ideas and communicating concerns with coworkers and leadership
• Maintain clean, stocked, and well‑organized workstations and request supplies as needed
• Help keep the interior and exterior of the store clean, safe, and organized
• Perform additional duties and cross‑train in other areas as assigned

Education

High school diploma or GED preferred

Job description

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will sort, tag, label, and price items, while building knowledge of brands and trends to support great shopping experiences and our community programs.

This role operates in a retail donation setting with flexible evenings, weekends, and holiday availability. You’ll work toward production goals and participate in a team that values service, cleanliness, and