Softline Processor — Prep Donated Apparel & Support Community

Goodwill of the Finger Lakes; City of Rochester (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Production incentive program

Employee discounts

Job summary

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will sort items, tag and label merchandise, and maintain knowledge of brands and trends to support great shopping experiences and community programs.

The role emphasizes meeting production goals, delivering friendly customer service, and collaborating with team members in a retail setting.

Qualifications

• High school diploma or GED preferred.
• Retail or production experience preferred, but not required.
• Clear communication skills for working with customers and teammates.
• Ability to read, understand, and complete production documentation.

Responsibilities

• Sort and assess softline items based on quality and brand standards.
• Hang, tag, and label merchandise accurately using pricing systems.
• Build knowledge of apparel brands, trends, and softline merchandise.
• Meet daily production goals by efficiently processing donated items.
• Maintain a friendly, welcoming attitude with customers and team members.
• Greet customers, address concerns, and follow retail policies.

Skills

Customer service

Retail experience

Teamwork

Communication

Flexibility

Education

High school diploma or GED

Tools

Pricing systems

Production documentation

Inventory management

Job description

Goodwill of the Finger Lakes is seeking a Softline Processor to prepare donated apparel, shoes, and accessories for our retail stores. You will sort items, tag and label merchandise, and maintain knowledge of brands and trends to support great shopping experiences and community programs.

The role emphasizes meeting production goals, delivering friendly customer service, and collaborating with team members in a retail setting.