Soft Goods Sales Specialist - Golf & Apparel

pgatoursuperstore; Dublin (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

PGA TOUR Superstore in California is seeking an enthusiastic Soft Goods Associate to engage customers across men's and women's apparel, juniors, footwear, and fitting rooms, driving sales and delivering a top-tier shopping experience. You will handle front-end operations, maintain visual merchandising, and build lasting customer relationships while staying informed about promotions and store standards.

This role supports a friendly, team-driven environment and offers flexible scheduling.

Qualifications

• Communication: Strong listening and interpersonal skills.
• Computer: Basic computer skills with working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service or similar experience preferred.
• Working Conditions and Physical Demands: Stand for extended periods, climb a ladder, move through the store, and lift a 30 lb box overhead.
• Schedule: Flexible availability, including nights, weekends, and holidays.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Strong self-accountability and proactive drive for results.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Seeking out and engaging Customers throughout the Soft Goods areas (Men's and Women's Apparel, Juniors, Footwear, Clearance, and Fitting Rooms).
• Maintain a working knowledge of all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc. and assist when needed.
• Assist in keeping Soft Goods areas (Men's and Women's Apparel, Juniors, Footwear, Clearance, and Fitting Rooms) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Soft Goods areas, equipment, and supplies are always maintained and operational.
• Maintaining the Soft Goods area in a clean, professional presentation at all times.
• Demonstrate in-depth product knowledge of various Soft Goods categories and explain their features, benefits, and differences to Customers.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Skills

Communication

Organization

Customer service

Accountability

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in California is seeking an enthusiastic Soft Goods Associate to engage customers across men's and women's apparel, juniors, footwear, and fitting rooms, driving sales and delivering a top-tier shopping experience. You will handle front-end operations, maintain visual merchandising, and build lasting customer relationships while staying informed about promotions and store standards.

This role supports a friendly, team-driven environment and offers flexible scheduling.