Social Work Case Manager

Project Find; New York (NY); On-site; USD 52,000 - 78,000; Full time

Job summary

Project FIND in New York City is seeking a Social Work Case Manager to help older adults access services, benefits, and entitlements while supporting independence and quality of life. You will manage a caseload of 65+ clients, working to develop trusting relationships and collaborative problem-solving.

Responsibilities include intake screening, home assessments, care planning, and coordinating with providers to deliver culturally sensitive services.

Qualifications

• MSW preferred or related master’s degree in a relevant field.
• Bachelor’s degree with at least two years of aging-related work experience.
• Associates degree with four+ years of casework in a community setting.
• Demonstrate cultural competence and sensitivity to diverse communities.
• Ability to multi-task and prioritize effectively.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Screen intake and assess client needs to determine services required.
• Conduct in-home assessments to determine eligibility for services.
• Develop care plans and coordinate with providers and resources.
• Maintain complete and accurate case files and prepare reports.
• Collaborate with staff and partners; participate in outreach as needed.
• Attend required training and ensure client needs are addressed with sensitivity.

Skills

Cultural competence

Multitasking

Interpersonal skills

Communication skills

Customer service

Education

MSW or related master's degree

Bachelor's degree + 2 years aging experience

Associates degree + 4+ years casework

Job description

Project FIND’s mission is to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at: www.projectfind.org.

Job Summary:

Case Management services help older people with functional impairments gain access to appropriate services, benefits and entitlements needed to age safely at home and to maintain their quality of life. Social Work Case Managers must work to develop trusting relationships with clients and their caregivers and engage them in a collaborative process of problem solving. A Social Work Case Manager will be responsible for managing a caseload of 65+ clients and will provide support that is consistent with the goals of being professional, timely, culturally aware and sensitive, while assisting clients to achieve maximum potential as defined by their abilities.

General Responsibilities:

• Screen potential case management clients through the intake process. Assess clients personal and family history, financial concerns, and physical or mental impairments to determine the nature and extent of their needs. Provide accurate and appropriate information regarding available services, benefits, and entitlements.
• Assist the person on intake as an intake back-up when scheduled.
• Conduct in-home client assessments to determine eligibility for service(s).
• Work with existing client informal supports to offer assistance and encourage ongoing efforts.
• Develop care plans consistent with client needs that reflect culturally sensitive options that make efficient use of community resources.
• Conduct in-home reassessments for clients to determine eligibility for services.
• Arrange for provision of services, advocate and intervene with other agencies on behalf of the clients.
• Compile and maintain complete and accurate case files.
• Develop and maintain partnerships with other providers and resources.
• Comply with NYC Aging training requirements to ensure the completion of 16 hours of training relevant to case management practice/program administration.
• Collaborate with other departments/programs as needed (assist other staff members in helping a member/client).
• Assist and support clients with the need for Supplemental Services Funds (identify needs and collaborate in purchasing and delivering items).
• Develop an understanding of agency mission, history, philosophy and programs.
• Participate in outreach efforts when necessary.
• Participate in staff development activities, as required, become familiar with Project FIND programs, and regularly attend staff meetings.
• Participate in and complete annual evaluation process.
• Respond well to supervision.
• Work independently while maintaining appropriate communication with supervisor.
• Perform appropriate job tasks as needed.
• Observe good attendance and punctuality on the job.

Qualifications:

• MSW degree (preferred) or related master’s level degree (e.g. social services, public administration, nursing or public health) OR
• Bachelor’s level degree and at least 2 years of experience working in the field of aging. OR
• Associates degree with four years or more of casework experience in a community social service or social action program.
• Must demonstrate cultural competence, be knowledgeable and sensitive to the diverse needs of the communities served, including clients with visual and/or hearing impairments.
• Must be able to multi-task.
• Bilingual English/Spanish or English/Chinese speaker preferred and must demonstrate verbal and written competencies.
• Ability to gather and summarize data for reports, find solutions to challenges related to the clients.
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
• Must be able to prioritize work.
• Demonstrate excellent interpersonal and communication and strong customer service skills.
• Must exercise excellent follow-through on assignments.

Schedule:

Monday - Friday, 9:00AM - 5:00PM

Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.