Service Coordinator

Project Find; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Project FIND is seeking a Service Coordinator to provide case management and support for older adults living at the Woodstock Hotel in New York City. The role involves conducting assessments, developing service plans, and coordinating care with various departments and external parties.

The ideal candidate should have a Bachelor's degree or relevant experience, and strong interpersonal skills, preferably bilingual in Spanish. This position offers a collaborative working environment focused on the well-being of our clients.

Qualifications

• Bachelor's degree or minimum of 2 years relevant experience strongly preferred.
• Experience working with older adult populations and families preferred.
• Ability to communicate effectively with diverse individuals.

Responsibilities

• Conduct intake and assessment screenings for client needs.
• Implement interventions through counseling and advocacy.
• Work closely with various departments for comprehensive tenant support.
• Facilitate groups on harm reduction and wellness topics.

Skills

Documented time management skills

Excellent interpersonal skills

Bilingual in Spanish

Education

Bachelor's degree or 2 years relevant experience

Licensed LMSW or LCSW preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Project FIND’s Mission

Project FIND’s mission is to provide low‑ and moderate‑income and homeless seniors with the services and support they need to enrich their lives and live independently. Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living.

Job Summary

The Service Coordinator will work with tenants, who are all older adults, at the Woodstock Hotel. The program provides case management services, information, referrals, counseling, housing assistance, and crisis intervention for clients and their families. The Service Coordinator is responsible for conducting detailed assessments to determine client needs and eligibility for services, engaging with clients to develop and implement a service plan and providing supportive case management and counseling on a regular, ongoing basis.

Responsibilities

• Conduct intake and assessment screening, assessing mental and physical health needs and supports, and financial eligibility for benefits, entitlements; conduct home, office, and community visits to address unmet needs.
• Implement constructive short‐ and long‑term interventions through counseling, education about counseling supports, case management, advocacy, referral for corollary services, long‑term planning, and assistance with benefits.
• In collaboration with Property Management assist with income affidavits, rental subsidy maintenance, housing applications and recertifications and assist in collecting rent as needed.
• Work closely with all departments within the agency, including property management, maintenance, housekeeping, and the Older Adult Center, to ensure comprehensive support for tenants. Coordinate with collateral contacts, such as healthcare providers, home‑care agencies, family members, and other formal and informal caregivers to promote tenants’ overall health, safety, and well‑being.
• Provide direct support and education to clients and their caregivers on topics that can help support aging in place, self‑care, health and wellness and advance directive and end‑of‑life planning.
• Facilitate groups using published curriculums on topics such as harm reduction, mindful living, stress reduction or financial management.
• Provide timely documentation and maintenance of client files and progress notes.
• Provide coverage for non‑assigned program participants, as needed.
• After six months, assist with training and support of new staff on essential job functions, as requested.
• Perform other related tasks as requested or assigned.

Qualifications

• Bachelor’s degree or minimum of 2 years relevant experience strongly preferred. Licensed LMSW or LCSW preferred.
• Commitment to Project FIND’s mission.
• Experience working with older adult populations and families preferred.
• Bilingual in Spanish preferred.
• Ability to provide accurate and timely documentation required.
• Time management skills to coordinate multiple responsibilities and services.
• Ability to work independently and as part of a team, in both a home and office environment.
• Maintain client and agency confidentiality.
• Excellent interpersonal, public speaking, and written communication skills. Must be able to communicate effectively and appropriately with other team members, community agencies, and clients with diverse opinions, values, characteristics, and cultures.
• Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving.
• Excellent oral and written communication skills.
• Ability to utilize various computer programs, specifically Microsoft Word and Excel.
• Be creative and flexible.

Schedule

Monday – Friday, 9:00 AM – 5:00 PM

Additional Information

Project FIND participates in E‑Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E‑Verify process is completed in conjunction with the Form I‑9 Employment Eligibility Verification. E‑Verify is not used as a tool to pre‑screen candidates.