Case Manager

Pratt Area Community Council; New York (NY); On-site; USD 36,299 - 41,617; Full time

Benefits offered by this job

403(b) retirement plan

Tuition reimbursement

Flexible Spending Account

Medical insurance

Paid time off

Job summary

Pratt Area Community Council in Brooklyn is looking for a dedicated full-time Social Services Case Manager to supervise a caseload of vulnerable adults. Candidates should be team-oriented and passionate about improving client health and safety through comprehensive case management.

The role includes managing diverse individual needs and delivering person-centered services. Strong communication and problem-solving skills are essential, and experience in social work or related fields will be advantageous.

Comprehensive benefits and supportive work environment are provided.

Qualifications

• Bachelor's degree in Social Work or related field.
• 5+ years of case-management experience preferred.
• Fluency in English required; bilingual (Spanish) is a plus.

Responsibilities

• Manage a caseload of chronically homeless individuals.
• Provide intensive case management services to clients.
• Assist clients in obtaining benefits and legal services.

Skills

Case management experience

Effective communication skills

Compassionate approach

Problem-solving skills

Education

Bachelor’s degree in Social Work, Psychology, or Mental Health

Tools

Microsoft Word

Outlook

PowerPoint

Job description

Job Details

Job Location: Social Services - 778 - Brooklyn, NY 11206
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $26.35 - $30.21 Hourly
Job Shift: Day

Position Overview

IMPACCT Brooklyn is seeking a full‑time Social Services Case Manager to oversee a diverse caseload of vulnerable and/or at‑risk adults. The ideal candidate will be team‑oriented, responsible, reliable, and accountable, with a demonstrated commitment to prioritizing client health and safety. A genuine passion for helping others and a strong motivation to take on challenging work for the benefit of our clients is essential. This position reports to the Director of Supportive Housing.

Key Responsibilities

• Manage a caseload of 12 chronically homeless individuals with special needs
• Provide person‑centered, best‑practice, due‑diligent, comprehensive, intensive case management services to clients with co‑occurring disorders such as mental health and substance use
• Work with clients to develop quarterly treatment service plans and objectives, complete bi‑annual assessment of service needs, and annual psychosocial assessment
• Assist clients in advocating and obtaining benefits, entitlements and legal services
• Provide crisis intervention services and, if necessary, refer clients for psychiatric assessment
• Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
• Assist clients in obtaining and, if possible, achieving independent living
• Provide weekly face‑to‑face case management services and monthly home inspections
• Maintain community partnerships with all medical providers, treatment centers, detox, and rehabilitation programs
• Facilitate group sessions
• Present psychosocial needs, strengths and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
• Ensure integrity and confidentiality of all client information
• Attend professional development training
• Document all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to the Director by COB Friday
• Perform other duties as required
• Adhere to the Social Work Code of Ethics

Preferred Knowledge

• Ethical standards, principles, and practices of social work, counseling, and human behavior
• Person‑centered and strengths‑based methodology
• Motivational interviewing and other information‑gathering techniques
• Theories of group interaction and therapeutic intervention
• Knowledge of mental illness and common psychiatric diagnoses
• Knowledge of substance abuse issues and concerns

Preferred Abilities

• Engage and encourage individuals suffering from serious mental illness and substance abuse
• Write meaningful, concise, and accurate progress notes and correspondence
• Effective communication skills with clients, partners, and advocacy stakeholders
• Compassionate approach when working with clients in difficult transitions
• Time‑management and organizational skills to handle multiple clients and documentation
• Problem‑solving skills to help clients find solutions to their challenges

Qualifications

• Bachelor’s degree in Social Work, Psychology, or Mental Health (MSW preferred); candidates with five or more years of case‑management experience will also be considered
• Experience in a residential setting preferred
• Strong written and verbal communication skills required
• Proficiency with computer programs, including Outlook, Microsoft Word, and PowerPoint
• Fluency in English required; bilingual (Spanish) candidates preferred
• Willingness to work a flexible schedule

Physical Demands and Work Environment

This position operates in both a professional office environment and in the field. The Case Manager regularly visits clients’ residences, community‑based appointments, and partner organizations throughout the service area, conducting home visits and monthly unit inspections that may involve walking, climbing stairs, and entering residential buildings with varied conditions. The role requires the ability to stand or sit for extended periods, work on a computer, move throughout the office and community, occasionally lift material weighing up to 25 pounds, and escort or accompany clients to appointments. The work involves regular in‑person interaction with clients, staff, and outside organizations; the noise level is usually moderate, and flexible scheduling may be required for program activities, group sessions, or special events.

Benefits

Comprehensive benefits package, including paid time off for vacation and personal holidays, a 403(b) retirement plan, tuition reimbursement, a Flexible Spending Account, medical insurance, access to an Employee Assistance Program, and additional fringe benefits.

FLSA and Employment Status

Non‑exempt, full‑time. Office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., and some evenings and weekends as necessary.

Equal Opportunity Statement

IMPACCT Brooklyn is an equal opportunity employer and a drug‑free workplace, and complies with applicable ADA regulations. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, under applicable federal, state, and local laws.