Case Manager - exempt status position

Metropolitan Educational Solutions; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

Metropolitan Educational Solutions is seeking a dedicated Case Manager to implement and oversee individual and family case management services. The role requires assisting clients in engaging with relevant social, academic, and independent living activities while ensuring compliance with necessary standards.

The ideal candidate will have a bachelor’s degree in a related field and at least two years of experience in social services, alongside strong organizational and communication skills. This full-time position operates Monday through Friday.

Qualifications

• Minimum of 2 years’ experience in the social services field.
• Certification in a relevant discipline may substitute for education requirements.
• Strong knowledge of community resources is required.

Responsibilities

• Implement case management services program and ensure client participation.
• Lead client intake, assessment, and treatment plan documentation.
• Conduct a minimum of eight contacts per month with clients.

Skills

Communication skills

Time management

Interpersonal skills

Organizational skills

Critical thinking

Education

Bachelor’s degree in social work, psychology, sociology, counseling

Job description

Case Manager – Overview

The Case Manager implements the individual and family case management services program, ensuring each client can participate fully in relevant and appropriate social, academic, and independent living activities. The role advises and counsels clients, refers agency workers to activity schedules, directs case management services, collaborates with clinical personnel, businesses, schools, and parents, and provides primary responsibility for the quality assurance of services. The Case Manager leads client intake, assessment, treatment plan development, documentation, discharge summaries, and post‑release planning.

Essential Functions

• Case Management Services
  • Ensure all clients meet at minimum all standard requirements of their referring agency (e.g., stay drug‑free, maintain daily hygiene, work or attend school full‑time, volunteer).
  • Meet weekly and as needed with clients (individuals and families) to develop case plans, review progress, and follow up on tasks and services.
  • Assist in planning monthly extra‑curricular or therapeutic activities for the client base.
  • Lead development of daily life skills of clients.
  • Attend Treatment Team meetings as scheduled; participate in client review meetings as needed.
  • Lead development and facilitation of Individual Service Plans (ISPs) and quarterly reviews.
  • Attend court, including Landlord‑Tenant court as needed if client lacks legal counsel.
  • Enhance the client’s environment by creating a hospitable, customer‑oriented space.
  • Complete reports and maintain statistical data on an ongoing basis.
• Client Contact – Conduct a minimum of eight (8) contacts per month (2 per week) with individuals/families, with two (2) contacts face‑to‑face if the client is unhoused and one (1) face‑to‑face in the client’s home if housed in the PSH program.
• Work closely with the Program Manager and Service Coordinators as needed.

Minimum Qualifications

• Minimum of a bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science discipline and at least 2 years’ experience in the social services field.
• Certification and licensure in a relevant discipline (e.g., certified addictions counselor, peer recovery specialist) may substitute for education requirements along with four years of social service experience; active certification and re‑certification throughout employment must be verified.
• Experience collaborating and partnering with other social service providers.
• Ability to think critically and use sound judgment.
• Maintain client confidentiality and professional boundaries.
• Strong knowledge of community resources or ability to become knowledgeable.
• Strong time management and organizational skills.
• Strong interpersonal and connecting skills.
• Strong verbal and written communication skills.
• Proven ability to submit timely, detailed, and accurate case notes.
• Proven ability to provide a holistic approach to social services preferred.
• Must be able to obtain Police and Child Registry Clearances.
• Must have a valid driver’s license and transportation.
• Other duties as assigned.

Working Conditions & Physical Requirements

This is a full‑time position, Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job responsibilities demand. While performing the duties of this job, the employee will frequently sit, stand, walk, drive, and reach—prolonged periods of driving, walking, and possible meetings.

Equal Opportunity

Metropolitan Educational Solutions, LLC is an equal‑opportunity employer.