Social Services Program Manager / Social Services Case Manager

Hope Human Services; Vancouver (WA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401K Options

Paid time off

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Job summary

Hope Human Services is seeking a Case Manager in Washington to join the management team, providing leadership and guidance to direct support professionals and overseeing care quality. The role includes staff development, orientation, and ensuring regulatory compliance across services for adults with developmental and intellectual disabilities.

The ideal candidate has supervisory experience, a related degree, a valid driver’s license, and proficiency with Microsoft Office and Therap; on-call

Qualifications

• High school diploma or GED required; associates or bachelor’s in Human Services preferred.
• Minimum one year of supervisory experience in Supported Living.
• Experience supporting adults with developmental or intellectual disabilities.
• Valid driver's license and vehicle insurance; pass driving record check.
• Proficiency with MS Office; experience using Therap or similar documentation systems.
• Ability to pass a Washington background check and maintain clearance.

Responsibilities

• Lead and supervise direct support professionals; provide coaching and evaluation.
• Oversee staff orientation, training, and ongoing development.
• Ensure compliance with state licensing and agency policies; coordinate scheduling.
• Collaborate with management to maintain high quality care and safety.

Skills

Supervisory experience

Case management

Driving

Email & word processing

Team leadership

Education

High school diploma or GED

Associates or Bachelor’s in Human Services

Tools

Microsoft Office

Therap documentation system

Job description

Hope Human Services is an EEO Employer - M/F/Disability/Protected Veteran Status

Join our growing company!

Hope Human Services is a premier provider of Supported Living services for developmentally & intellectually disabled adults in the State of Washington. The Case Manager participates as a member of the management team in maintaining quality and continuity of care. The person in this position will, along with other members of the management team, provide leadership and guidance; and provide oversight to direct support professionals. Responsible for staff development; parent and family education; learning individuals care prior to admittance and educating others on care; assisting with housing for individuals and admits. Works collaboratively with all other disciplines to ensure all needs are met for the individuals. Responsible for hiring all direct support professionals, ensuring they are oriented and prepared to fulfill the duties and responsibilities of a direct care position. Supervises all direct support professionals, including progressive discipline, performance evaluation, competency, and compliance with policies and procedures. Ensures compliance with all state regulations, including but not limited to licensing requirements, for the provision of care. Schedules staff for program and responsible for education and orientation on the individuals plans, and forms for documentation. Participates in rotating, on call responsibilities providing support 24 hours per day, seven days per week.

Benefits Summary

• The following health benefit options are available for full-time employees:
• 1. Health Access Preventative
• 2. Health Access Cooperative
• Employer funded Basic Life $15,000 (available to all full-time and part-time employees)
• Non-Medical Benefits: Dental, Vision, Long Term Disability, Accident, Hospital, Critical illness, Legal Assistance, ID Theft and pet discount program!
• All health and non-medical benefits are effective on the 1st of the month following date of hire.
• 401K Options - Following one year of employment
• PAID TIME OFF - 20 days PTO annually!
• PAID TRAINING - 75Hr certificate, CPR, Nurse Delegation, NAR (will pay to maintain), TB, Food Handlers card, among other clinical specific training programs.
• PROMOTIONAL OPPORTUNITIES- Ask us about our career track!

Requirements & Essential job functions

• Be at least 21 years of age or older
• Teaches and mentors staff to provide high level care in a safe environment
• Demonstrates direct care skills, constant professionalism, critical thinking, and objectivity
• Ability to access the residences of the people we support, specifically those in the caseload for the assigned program
• Minimum high school diploma or GED; Associates or Bachelor’s degree in Human Services or related field preferred
• One or more years of supervisory experience and case management in Supported Living
• Skills necessary to provide and teach individual care
• Experience providing support for intellectually and developmentally disabled adults
• Must have a currently valid drivers license or valid drivers license as an active duty armed forces personnel or dependent of an active duty armed forces personnel and the ability to be insured to drive agency vehicles
• Proof of vehicle insurance
• Provides driving abstract on annual basis or as requested
• Provides valid CPR and First Aid or obtain it within 60 days of employment
• Provides Supported Living letter of exemption or 75-hour training certificate or obtain it within 120 days of employment
• Provides a peer coaching certificate or obtain it within 180 days of employment
• Able to pass a criminal background check with the State of Washington and maintain clearance during tenure of employment
• Ability to use email, word processing and spreadsheet software. Microsoft Office experience preferred.
• Ability to use Therap or similar program for online documentation of care of individuals supported

Hope Human Services is a drug-free and equal opportunity employer

Job Type: Full-time

Wage: $27.00 - $30.00/hour

Benefits:

• Dental insurance
• Employee assistance program
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Required)

Experience:

• Supervising experience: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location:

• One location

Work Remotely:

• No