Social Services Program Manager / Social Services Case Manager

Hope Human Services, LLC

Spokane (WA)

On-site

USD 40,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Health insurance options

Dental insurance

Vision insurance

Paid time off

401K options

Job summary

Hope Human Services, LLC in Spokane, WA seeks a Case Manager to lead a team delivering Supported Living services to adults with developmental and intellectual disabilities. You will oversee staff, ensure care quality, and collaborate with other disciplines to meet individual needs.

Responsibilities include hiring, orientation, staff development, and ensuring compliance with state regulations. The role requires driving and on-call rotation; competitive benefits are offered.

Qualifications

Be at least 21 years of age or older.
Minimum high school diploma or GED; Associates or Bachelor's degree preferred.
One or more years supervisory experience and case management in Supported Living.
Experience providing support for developmentally and intellectually disabled adults.
Valid driver's license and vehicle insurance; able to drive agency vehicles.

Responsibilities

Lead and guide the management team; oversee direct support professionals.
Hire, orient, and develop staff; maintain compliance with policies.
Schedule staff and coordinate care; ensure regulatory licensing requirements.
Provide education to families and support planning for individuals.
Participate in on-call rotation to support 24/7 coverage.

Skills

Supervisory experience

Case management

Communication

Driver's license

Microsoft Office

Therap (or similar documentation)

Education

High school diploma or GED

Associates or Bachelor's degree in Human Services or related field preferred

Tools

Therap

Microsoft Office

Job description

Hope Human Services is an EEO Employer - M/F/Disability/Protected Veteran Status
Join our growing company!
Hope Human Services is a premier provider of Supported Living services for developmentally & intellectually disabled adults in the State of Washington. The Case Manager participates as a member of the management team in maintaining quality and continuity of care. The person in this position will, along with other members of the management team, provide leadership and guidance; and provide oversight to direct support professionals. Responsible for staff development; parent and family education; learning individuals care prior to admittance and educating others on care; assisting with housing for individuals and admits. Works collaboratively with all other disciplines to ensure all needs are met for the individuals. Responsible for hiring all direct support professionals, ensuring they are oriented and prepared to fulfill the duties and responsibilities of a direct care position. Supervises all direct support professionals, including progressive discipline, performance evaluation, competency, and compliance with policies and procedures. Ensures compliance with all state regulations, including but not limited to licensing requirements, for the provision of care. Schedules staff for program and responsible for education and orientation on the individuals plans, and forms for documentation. Participates in rotating, on call responsibilities providing support 24 hours per day, seven days per week.

Benefits Summary

The following health benefit options are available for full-time employees:
Health Access Preventative
Health Access Cooperative
Employer funded Basic Life $15,000 (available to all full-time and part-time employees)
Non-Medical Benefits: Dental, Vision, Long Term Disability, Accident, Hospital, Critical illness, Legal Assistance, ID Theft and pet discount program!
All health and non-medical benefits are effective on the 1st of the month following date of hire.
401K Options - Following one year of employment
PAID TIME OFF - 20 days PTO annually!
PAID TRAINING - 75Hr certificate, CPR, Nurse Delegation, NAR (will pay to maintain), TB, Food Handlers card, among other clinical specific training programs.
PROMOTIONAL OPPORTUNITIES- Ask us about our career track!

Requirements & Essential Job Functions

Be at least 21 years of age or older
Teaches and mentors staff to provide high level care in a safe environment
Demonstrates direct care skills, constant professionalism, critical thinking, and objectivity
Ability to access the residences of the people we support, specifically those in the caseload for the assigned program
Minimum high school diploma or GED; Associates or Bachelor’s degree in Human Services or related field preferred
One or more years of supervisory experience and case management in Supported Living
Skills necessary to provide and teach individual care
Experience providing support for intellectually and developmentally disabled adults
Must have a currently valid drivers license or valid drivers license as an active duty armed forces personnel or dependent of an active duty armed forces personnel and the ability to be insured to drive agency vehicles
Proof of vehicle insurance
Provides driving abstract on annual basis or as requested
Provides valid CPR and First Aid or obtain it within 60 days of employment
Provides Supported Living letter of exemption or 75-hour training certificate or obtain it within 120 days of employment
Provides a peer coaching certificate or obtain it within 180 days of employment
Able to pass a criminal background check with the State of Washington and maintain clearance during tenure of employment
Ability to use email, word processing and spreadsheet software. Microsoft Office experience preferred.
Ability to use Therap or similar program for online documentation of care of individuals supported