Social Services Manager — Lead Team, Families & Community

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 59,000 - 70,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Social Services Manager at Evangeline Booth Lodge in Chicago to oversee intake, case management, and service delivery. You will supervise staff, develop policies, plan training, and ensure compliance with program requirements while maintaining strong community relations.

Reporting to the Program Director, you will lead with compassion, manage shift staff, and coordinate services for families and individuals in a residential

Qualifications

• MSW required.
• Experience supervising staff in a social services setting (min 5 years).
• Strong leadership and communication skills.

Responsibilities

• Supervise intake process and ensure program operates at full capacity.
• Supervise case management with weekly reviews and file reviews.
• Oversee direct care services and referrals for housing, counseling, medical care, and school enrollment.
• Maintain program statistics and prepare timely reports.

Skills

Staff supervision

Leadership

Policy development

Program administration

Communication

Education

MSW

Job description

The Salvation Army North & Central Illinois Division is seeking a Social Services Manager at Evangeline Booth Lodge in Chicago to oversee intake, case management, and service delivery. You will supervise staff, develop policies, plan training, and ensure compliance with program requirements while maintaining strong community relations.

Reporting to the Program Director, you will lead with compassion, manage shift staff, and coordinate services for families and individuals in a residential