Social Services Manager — Homelessness & Community Support

Grkroccenter; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army Lodge in Chicago, IL is seeking a Social Services Supervisor to oversee intake, case management, and direct care services for residents. You will supervise staff, supervise the planning and implementation of services, and ensure compliance with policies while supporting the mission to Do the Most Good.

This role requires an MSW and at least 5 years of supervisory experience, with a strong focus on homelessness and family services.

Qualifications

• MSW required with relevant social services experience.
• At least 5 years in staff supervision.
• Experience with homelessness or social services programs preferred.

Responsibilities

• Supervise intake process and ensure program operates at full capacity.
• Supervise case management with weekly reviews and file checks.
• Oversee direct care services including referrals for housing, counseling, medical care, and school enrollment.
• Maintain program statistics and timely reports; coordinate staff training and volunteers.
• Participate in hiring decisions and staff development; implement policies with Director.
• Manage emergencies and coordinate with Director on critical events.

Skills

Leadership

Communication

Teamwork

Relationship building

Education

MSW

Job description

The Salvation Army Lodge in Chicago, IL is seeking a Social Services Supervisor to oversee intake, case management, and direct care services for residents. You will supervise staff, supervise the planning and implementation of services, and ensure compliance with policies while supporting the mission to Do the Most Good.

This role requires an MSW and at least 5 years of supervisory experience, with a strong focus on homelessness and family services.