Social Services Manager

Grkroccenter; Chicago, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Salvation Army Lodge in Chicago, IL is seeking a Social Services Supervisor to oversee intake, case management, and direct care services for residents. You will supervise staff, supervise the planning and implementation of services, and ensure compliance with policies while supporting the mission to Do the Most Good.

This role requires an MSW and at least 5 years of supervisory experience, with a strong focus on homelessness and family services.

Qualifications

• MSW required with relevant social services experience.
• At least 5 years in staff supervision.
• Experience with homelessness or social services programs preferred.

Responsibilities

• Supervise intake process and ensure program operates at full capacity.
• Supervise case management with weekly reviews and file checks.
• Oversee direct care services including referrals for housing, counseling, medical care, and school enrollment.
• Maintain program statistics and timely reports; coordinate staff training and volunteers.
• Participate in hiring decisions and staff development; implement policies with Director.
• Manage emergencies and coordinate with Director on critical events.

Skills

Leadership

Communication

Teamwork

Relationship building

Education

MSW

Job description

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

DEPARTMENT MISSION

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and the community in a team-focused manner with the entire Lodge staff.

OUTCOMES

Social Service and client needs are identified and maintained in a way that complies with policy, procedures and mandate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Program Administration
• Supervise the intake process, ensuring appropriate clients are permitted into the program, while keeping the program operating at full capacity.
• Supervise case management by providing weekly case reviews, case plan reviews and file reviews. Provide recommendations and feedback regarding case planning and client participation.
• Supervise direct care services, including referrals for permanent housing, substance abuse counseling, mental health counseling, medical care, school enrollment for children, general activities, and other identified services specific to the needs of a client.
• Maintain program statistics, review data provided by social service staff and submit reports in a timely fashion.
• Work with the Administration Coordinator in planning and implementing staff training schedule and volunteers for social services.
• Participate in hiring decisions, evaluate staff performance, and make recommendations to the Director as needed.
• Develop and maintain policies and procedures for the social services department in collaboration with the Director.
• Maintain and supervise the program during an Emergency. Contact 911 as needed to immediately address any crisis situation. Contact Director and provide detailed information regarding the critical event.
• Community Relations
• Participate in professional, community, and government committees and activities as identified.
• Other Duties
• Attend staff meetings as required.
• All other duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

• Education : MSW required.
• Experience : An interest in homelessness and with a minimum of 5 years in staff supervision.

Skills/Abilities

• A demonstrated ability to manage staff, projects, priorities and programs in a constantly changing environment.
• Exceptional leadership, communication and relationship building skills.

REPORTING RELATIONSHIPS

This position reports to the Program Director.

This position supervises the social services staff, including Case Managers and Shift Supervisors.

In contacts related to this position’s duties, this individual acts as a representative of the Army and its mission.

PERFORMANCE MEASURMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

COMPENTENCIES

• A commitment to support the mission of the Salvation Army and an appreciation of faith-based service organizations.
• An interpersonal style that is service oriented and supportive of the other departments in the facility.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• A demonstrated ability to manage projects to completion, priorities and programs in a constantly changing environment.
• A communication and management style that exhibits the principles and values of the Army as well as fosters team relationships and effectively communicates information.
• A thorough knowledge homelessness as it relates to families and seniors, and government-funded programs.
• An understanding of residential program operations.
• Knowledge on how to effectively work with diversity in the workplace and provide constructive and supportive supervision and human resources.
• An ability to work with confidential material.
• An ability to manage projects, priorities, and programs in a constantly changing environment.
• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Director informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. The work environment for this position is a residential environment with a low to moderate noise level.
• Must be able to work with clients that have poor social skills, suffer from mental illness, and have substance abuse problems.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach

the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Additional Information

DOING THE MOST GOOD

Do you want to use your skills and talents to make a lasting difference in the world ? The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need . We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies .

In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department.

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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