Social Services Director (SSD)

Workstream; Tracy (CA); On-site; USD 105,000 - 165,000; Full time

Benefits offered by this job

Competitive pay

Health Benefits

401(k) with company match

Life and disability insurance

Paid Time Off

Employee Assistance program

Identity Theft and Travel insurance

Bene-Hub discounts

Job summary

North Park Post-Acute in Tracy, CA, is seeking a Social Services Director to lead the department, ensure compliant social care planning, and coordinate patient transitions with families and staff.

Applicants should have a bachelor degree, at least 2 years in a hospital or skilled nursing setting, and strong communication and organizational skills to support residents and multidisciplinary teams.

Qualifications

• Bachelor degree or equivalent education/experience
• Excellent communication (verbal and written) skills
• Experience in developing social care plans and discharge planning
• Minimum of 2 years’ experience in hospital or skilled nursing setting
• Ability to multi-task and maintain accurate records
• Proven ability to support patients/families with kindness and professionalism

Responsibilities

• Develops a comprehensive social history and assessment for care planning
• Assists patients and caregivers with transitions and understanding resident rights
• Acts as mediator to resolve care-related concerns and discharge procedures
• Participates in development and evaluation of individual care plans
• Coordinates ongoing care services and attends care plan meetings
• Ensures completion and confidentiality of all required documentation
• Leads by example, staying calm and professional in all situations

Skills

Communication skills

Discharge planning

Care plan development

Record keeping

Conflict mediation

Multi-tasking

Education

Bachelor degree

Tools

Care management software

Job description

Social Services Director needed for premier nursing facility. Come join our winning team!

Our Mission

We are professionals committed to serving others, nurturing life, and promoting an individual’s ability to thrive.

Position Summary

Manages the Social Services Department in accordance with all regulations for the industry. Evaluates, plans, develops, organizes, implements, directs and ensures the medically related emotional and social needs of patients/residents are met and maintained on an individual basis.

Qualifications

• Bachelor degree or equivalent education/experience
• Positive, encouraging personality who can professionally manage difficult emotions/persons
• Experienced in the development and implementation of social care plans, patient assessments and discharge planning
• Outstanding communication (verbal and written) skills required
• Minimum of 2 years’ experience in hospital or skilled nursing setting required
• Ability to multi-task, prioritize work, create organized files and maintain accurate records
• Proven success in supporting patients/residents, families and staff in a kind, positive and professional manner, adapting your communication style to their needs

Responsibilities

• Develops a comprehensive social history and assessment of residents that includes problems and strengths, special needs and preferences (social, religious and/or cultural) and how to best address and support them for the care plan
• Assists patients/residents and their caregivers with transitioning to new environments, orienting them to the facility and our services, educating on resident rights and other aspects of transitioning to/from care facility
• Acts as mediator to resolve concerns/conflicts that may arise regarding care and treatment, admission and discharge procedures, physician care and/or any other situations that could impact or negatively affect the patient/resident
• Participates in the development of individual’s care plans including the goals and approaches for Social Services
• Actively participates in the coordination of care services, evaluating the ongoing needs of residents (attends resident care plan meetings, rehabilitation and resident/family meetings, departmental staff meetings, annual policy review meetings, monthly quality assurance meetings, etc.)
• Ensures Advanced Directives are completed, maintained and placed in resident charts when needed
• Develops a comprehensive discharge plan in coordination with residents/families and multi-disciplinary staff
• Coordinates discharges/transfers to ensure appropriateness and continuity of care
• Establishes and maintains positive relationships with residents, family members, physicians, community leaders, state and federal surveyors, hospital case managers and other affiliated professionals
• Identifies and provides referral, agency and/or community resources to meet patient/family needs
• Coordinates Support Groups, participates in policy decisions (as they affect resident life issues) and advocates for Residents Rights
• Completes all mandatory documentation timely and accurately as established by applicable regulations
• Maintains confidentiality of all admission information and resident records as required
• Leads by example, remaining calm and professional in all work-related situations

Benefits

• Competitive pay
• Health Benefits – Medical, dental, and vision coverages with company paying majority of costs for Medical HMO (with buy up plan options available)
• 401(k) with company match (company match begins after 1 year of service)
• Company paid Life and disability insurance
• Paid Time Off (Vacation, Sick, Holiday)
• Employee Assistance program
• Identity Theft and Travel insurance protections
• Bene-Hub employee sponsored discount programs and more…

We are proud to be an equal opportunity employer.

*Benefits are available to full-time employees.

At North Park Post-Acute in Tracy, CA, we’ve reimagined skilled nursing and rehabilitation by putting people first, both residents and employees. Our nurses, therapists, and support staff are empowered to deliver individualized care plans, advanced therapies, and meaningful outcomes without feeling like just another number in a system. Serving families throughout San Joaquin County, we provide short-term rehabilitation and long-term care focused on faster recovery, stronger outcomes, and a truly supportive environment. For our team, that means working in a setting that values clinical excellence, collaboration, and respect. We prioritize manageable workflows, strong leadership support, and a culture where your voice matters. Whether you’re at the bedside, in therapy, or supporting operations, you’ll be part of a group that’s committed to doing things differently—and doing them right. Conveniently located near local hospitals, our community offers not only a great place for residents to heal, but a place where professionals can grow, feel appreciated, and build a career with purpose.