Social Services Coordinator

Food & Friends; Washington (District of Columbia); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

Retirement plan

Paid parental leave

Short Fridays

Paid leave for new hires

Job summary

Food & Friends seeks a Social Services Coordinator to provide direct service to clients referred by state health departments and assist with program operations. The role includes outreach, enrollment steps, and coordinating meal services onsite in the Washington DC area.

The successful candidate will typically have a high school diploma (BA/BS preferred) and at least one year of relevant work experience; Spanish language skills are a plus.

Qualifications

• Must have a high school diploma; BA/BS preferred.
• Willingness to work onsite.
• Must be able to lift/carry 25 pounds; physically mobile.

Responsibilities

• Conduct proactive outreach to prospective clients.
• Prepare and mail letters explaining program benefits, eligibility and enrollment steps.
• Call prospective clients to explain services and enroll individuals into the medically tailored meal program.
• Collect, document, and enter all client and outreach information into the client database.
• Provide first‑day meal deliveries to new clients and orient them to program services and expectations.
• Maintain ongoing communication with clients to follow up on services and address questions or concerns.
• Assist with the production and distribution of client‑ and service‑related materials.

Skills

Written & verbal communication

Attention to detail

Multi-tasking

Cultural competence

Spanish language skills

Education

High school diploma

BA/BS preferred

Job description

Founded in 1988, Food & Friends provides medically tailored meals, nutrition support, and friendship to people living with AIDS, cancer, and other life‑challenging illnesses. Our team of eighty employees and thousands of volunteers delivers meals and hope to people living in the District of Columbia and multiple counties across Maryland and Virginia. There is no charge or income qualification for our services, which are rendered solely on the basis of medical need. Food & Friends is proud to be a nationally‑recognized leader of the Food is Medicine movement.

We seek a Social Services Coordinator to provide direct service to clients referred by state departments of health and assist with programmatic operations. Specifically, the Coordinator will:

• Conduct proactive outreach to prospective clients;
• Prepare and mail letters explaining program benefits, eligibility, and enrollment steps;
• Call prospective clients to explain services and enroll individuals into the medically tailored meal program;
• Collect, document, and enter all client and outreach information into the client database;
• Provide first‑day meal deliveries to new clients and orient them to program services and expectations;
• Maintain ongoing communication with clients to follow up on services and address questions or concerns; and
• Assist with the production and distribution of client‑ and service‑related materials.

This is an outstanding opportunity to gain entry‑level experience in social services, public health, and nonprofit management. Must be willing to work onsite.

The successful candidate will have at least a high school diploma (BA/BS preferred), one year of relevant work experience, and a valid driver’s license. Spanish language skills a plus. Must be able to lift/carry 25 pounds and be physically mobile. Additional requirements include a willingness to conduct home visits throughout the Washington Metro region, strong written and verbal communication skills, strong attention to detail, ability to multi‑task, and ability to serve diverse populations in a culturally competent manner. Offer of employment contingent upon a pre‑employment background check and drug test.

The Social Services Coordinator position pays $25.00 to $25.75 per hour. Benefits include medical, dental, disability, retirement plan, paid maternity/paternity leave, weekly short Fridays, and three weeks of paid leave for new hires. Food & Friends is Metro accessible.

Food & Friends is an Equal Opportunity Employer.

Attachments (1)

Food & Friends Employee Benefits Summary.pdf