Case Manager - Bilingual - English/Spanish - NFI

Friendship Place; Seattle (WA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

403(b) retirement plan matching

Paid holidays, vacation, and sick time

Job summary

Friendship Place is seeking a Case Manager for the Neighbors First Program, delivering permanent supportive housing services with a Housing First approach in the District of Columbia. The role emphasizes empowering participants through holistic, client-driven planning and wraparound resources.

You will conduct face-to-face outreach, assess needs, create service plans, and coordinate with landlords and service providers to support housing stability and wellness.

Qualifications

• Bachelor’s or higher in a related field preferred but not required with relevant experience.
• Certification in First Aid/CPR/AED may be required or provided.
• Bilingual Spanish/English proficiency strongly preferred.
• Experience with homeless services and wraparound care is desirable.

Responsibilities

• Provide supportive services to individuals experiencing homelessness with complex needs.
• Spend ~80% of time in the field delivering face-to-face contact.
• Develop, implement, and revise individual service plans.
• Coordinate wraparound services and housing resources for participants.
• Monitor medical/psychiatric needs and medication management.
• Maintain electronic records in the Housing the Homeless database.

Skills

Bilingual Spanish/English

Valid driver’s license

First Aid/CPR/AED

Social service knowledge

Strong written and verbal skills

Cultural competency

Education

High School diploma or GED + 6 years human service experience

Bachelor’s degree + 2 years human service experience

Master’s degree in Social Work or related field + 1–2 years experience

Job description

Position Title:

Case Manager - NFI

Reports to:

Case Manager Supervisor

Category:

Full-Time, Hourly, Non-Exempt

Location:

Washington, DC 20009

Hours:

Flexible schedule (Monday-Friday), between 7 am-8 pm, some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.

Who we are:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Our Core Values:

Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following: Excellence and Innovation, Finding Ways to Say “Yes,” Caring at the Core, Agents of Change, Support, Empowerment and Development, Building Relationships, Integrity, and Accountability

Summary:

The position provides permanent supportive housing services to individuals experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their strengths and using wraparound resources in a holistic, participant-driven process.

Responsibilities:

• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc
• Deliver face-to-face contact to consumers, spending approximately 80% of the time in the field
• Demonstrate empathy and flexibility in responding to consumers’ needs and requests, fostering wellness and independence
• Engage consumers and assess individual needs, preferences, and strengths
• Develop, implement, and revise individual service plans
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Assist participants in securing adequate housing resources
• Act as a liaison with landlords and other community stakeholders
• Participate in multidisciplinary meetings and regular supervision
• Collect outcome statistics and write monthly progress reports
• Maintain participant’s electronic records in the Housing the Homeless database
• Attend professional training and conferences as needed
• Work collaboratively with clients, colleagues, and external service providers, utilizing strong interpersonal and intrapersonal communication skills to support a positive, solution-oriented work environment and to build trust, resolve conflicts, and ensure coordinated, client-centered care.
• Actively engage in continuous personal and professional development by seeking out training, feedback, and learning opportunities to enhance skills, knowledge, and effectiveness in the role
• Must maintain compliance with background check deadlines and all assigned mandatory training
• Perform all other duties as assigned

Requirements

Education:

• A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A Bachelor’s degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
• A Master’s degree in Social Work or a related human services field and one to two years of experience

Background & Qualifications:

• Bilingual (Spanish/English)
• Must have a valid driver’s license and ability to operate a motor vehicle
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands‑on skills testing module. May be called into action to perform life‑saving measures. First Aid/CPR/AED training will be provided by Friendship Place
• Demonstrated professional knowledge of the theories, principles, techniques, and practices of social service delivery systems
• Understanding of adult rehabilitation services
• Experience with families, youth, and school systems
• Experience with addictions, mental health, and co-occurring disorders
• Strong written and verbal skills
• Must have strong intra- and interpersonal communication skills, with the ability to communicate professionally and effectively both in writing and verbally.
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission, including racial equity and social justice
• Experience with families, youth, and school systems
• Experience with addictions, mental health, and co-occurring disorders
• Strong written and verbal skills
• Ability to work in a culturally diverse environment
• Ability to work well under pressure
• Ability to work as a team player
• Strong commitment to mission, including racial equity and social justice

Physical and Environmental Requirements:

This position requires split time between office/desk settings, traveling to meet with households across the service area, and attending meetings/engagements with key stakeholders. Field time consists of up to 80%. Employees must be able to sit for extended periods with repetitive motion and positions. The employee must have a valid driver’s license and be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs).

Background Checks:

This position is classified as Protection Sensitive under DHS. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and/or previous employment are required.

Direct/Indirect Reports:

None

Specific Requirements:

Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.), and the employee must have a valid driver’s license.

Specific Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license

Compensation:

The hourly pay is between $27.94 - $30.53. The starting pay is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits:

We offer an excellent benefits package including low-cost health insurance, health reimbursement, flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro‑rated for part-time employees).

Interview Process:

Phone screening, panel style interview, final interview.

Website:

www.friendshipplace.org

Equal Opportunity Statement:

We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement:

Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at [e-mail]