Social Services Assistant - StreetConnect

Heading Home; Albuquerque (NM); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

Heading Home in Albuquerque, NM seeks a Social Services Assistant I to support shelter residents with daily needs and coordinate services under the Program Manager. Responsibilities include operating shuttle vehicles, assisting residents, maintaining counts and records, and enforcing shelter policies while staying in alignment with safety guidelines.

The role requires strong communication, teamwork, and the ability to handle stressful situations with de-escalation and trauma-informed care

Qualifikationen

• High School Diploma or GED required.
• Minimum 1 year experience working with unhoused population preferred.
• Ability to communicate effectively in English, both written and verbal.
• Valid Driver’s License and reliable transportation.
• CPR/First Aid training within 90 days preferred.

Aufgaben

• Coordinate social service activities and assist shelter residents.
• Safely operate shuttle vehicles to transport passengers.
• Assist passengers with boarding and exiting the shuttle.
• Maintain accurate resident counts and files documentation.
• Communicate with supervisor and staff.
• Conduct daily room and bed checks and assist in directing new residents.
• Enforce resident policies and procedures.
• Arrange room cleaning and linen exchange as needed.

Kenntnisse

Communication

Interpersonal skills

English proficiency

Time management

De-escalation

Trauma-informed care

Data entry

Ausbildung

High School Diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Albuquerque, Albuquerque, NM, US

3 days ago Requisition ID: 1058

Salary Range: $17.00 To $19.00 Hourly

Job Title: Social Services Assistant (SSA) I

Reports to: Program Manager

Status: Non-exempt

Grade: A02

Salary : Dependent on Qualifications

Position Summary:

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

• Safely operate shuttle vehicles to transport passengers to and from designated locations.
• Assist passengers with boarding and exiting the shuttle.

Supports the shelter team in the coordination of shelter services.

Assists in and coordinates transportation if needed.

Assists in directing new residents to their assigned spaces.

Provides shelter residents with an orientation of the shelter facility.

Maintains good rapport with residents to facilitate a safe and comfortable environment.

Maintains accurate resident counts and files documentation.

Communicates directly with supervisor, security personnel, and other staff.

Performs once-a-day daily check-ins with residents.

Monitors all spaces and conducts daily room and bed checks.

Arrange room or dorm cleaning between clients and staff.

Arranges linen exchange between clients and staff.

Enforces resident policies and procedures.

All other duties as assigned.

Qualifications:

To perform this job successfully, an individual must have excellent communication and interpersonal skills, think strategically, and act quickly. They must also possess the ability to work well with others across a broad spectrum of situations. Prior experience working with individuals experiencing homelessness and mental illness is preferred.

The requirements listed represent the knowledge, skills, and abilities required.

Minimum: High School Diploma or GED.

Practical experience working with people in customer service or a related field is required .

A minimum of one (1) year of experience working with the unhoused population is preferred .

Ability to communicate effectively orally and in writing in English.

De-escalation, trauma-informed care, or similar training is highly desired.

Must be able to maintain composure under difficult situations.

Strong attention to detail.

Strong organizational and multi-tasking ability.

Ability to meet deadlines and prioritize competing demands.

Data entry and file management experience.

Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.

Maintain a clean and organized workspace.

Reliable and a team player.

Other Requirements:

Valid Driver’s License and reliable transportation.

Ability to navigate stairs, ladders, ramps, and uneven terrain.

Must become CPR/First Aid trained within 90 days of hire.

The responsibility of all Heading Home employees includes the following:

Always represent and promote Heading Home positively and professionally.

Maintain good attendance and punctuality.

Attend all staff and agency meetings as required.

Maintain professional boundaries with clients and staff.

Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.

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This job description does not constitute an employment agreement between the employer and the employee. The employer may change this document as the employer's needs and job requirements change.