Housing Navigator

Albuquerque Health Care for the Homeless; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Low cost medical, vision, and dental

Life insurance and AD&D fully paid

Long term disability fully paid

Paid Time Off - 24 days

401k with employer match

Student loan forgiveness eligible

Job summary

Albuquerque Health Care for the Homeless is seeking a Housing Navigator to bridge the gap between crisis and stability in Albuquerque, NM. In this role you will connect individuals in shelters and other temporary housing to lasting housing opportunities and social services, guided by a harm-reduction approach.

You will interview clients, assess housing needs, maintain housing resources, and coordinate with housing vouchers, social services, and government programs to support clients and

Qualifications

• Ability to work with diverse groups of people.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Must have good organizational skills.
• Must have high skill level in attention to detail.
• Comfort with working in variable work locations.
• Valid New Mexico driver’s license with clean driving record.
• Working knowledge of housing voucher programs.
• 1 year of experience in housing or social services with underserved populations.

Responsibilities

• Conduct interviews with clients to determine housing needs
• Administer housing assessments (as needed) for those experiencing homelessness
• Acquire and maintain information regarding available housing resources in Bernalillo County
• Develop and maintain tracking system(s) for funder reporting (in conjunction Housing Manager/Housing Coordinator)
• Document all encounters and contacts made on behalf of client into EHR within 72 hours
• May assist participants in their housing search, including applying for apartments and negotiating with landlords
• Connect clients to other social services in the community as needed
• Complete releases/requests for information, intakes, referrals, and other required documentation
• Work closely with housing voucher, social services, and governmental programs
• Work collaboratively within an integrated team and establish positive relationships with staff
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Attention to detail

Adaptability

Education

High school diploma or GED

Associate degree or higher (preferred)

Tools

Microsoft Office 365

Job description

Every day, people across Albuquerque face impossible choices between health, housing, safety, and survival. For more than four decades, Albuquerque Health Care for the Homeless has stood alongside our community’s most vulnerable neighbors, providing compassionate care, creating pathways to stability, and championing systemic change. More than 5,000 people each year find support through our integrated model of care, but our impact extends far beyond the walls of our clinic. Through advocacy, partnership, and innovation, we are working to transform the systems that drive homelessness and build a community where everyone has the opportunity to live with dignity, health, and hope.

Are you passionate about housing equity and making a tangible impact in your community? Albuquerque Health Care for the Homeless is seeking a Housing Navigator to bridge the gap between crisis and stability. In this critical role, you will serve as a systems-integrated resource, connecting individuals residing in shelters, respite care, motels, or places not meant for human habitation to vital housing opportunities and social services. Operating from a compassionate, harm-reduction model, you will walk alongside clients to navigate complex systems and advocate for sustainable housing solutions. If you possess deep empathy, excellent communication skills, and a commitment to health equity, apply today to help us end homelessness one connection at a time.

This is a full-time, non-exempt position.

Duties and Responsibilities:

• Conduct interviews with clients to determine housing needs
• Administer housing assessments (as needed) for those experiencing homelessness
• Acquire and maintain information regarding available housing resources in Bernalillo County, including but not limited to housing vouchers, affordable housing resources, and landlords with available housing stock
• Develop and maintain tracking system(s) for funder reporting (in conjunction Housing Manager/Housing Coordinator)
• Document all encounters and contacts made on behalf of client into EHR within 72 hours
• May assist participants in their housing search, including applying for apartments, negotiating with potential landlords, and accompanying participants to apartment viewings as needed.
• Connect clients to other social services in the community as needed
• Complete releases/requests for information, intakes, referrals, and other required documentation to ensure compliant and efficient transition between community services
• Work closely with housing voucher, social services, and governmental programs in the community
• Work collaboratively and effectively within an integrated team and establishes positive, supportive relationships with staff and providers
• Perform other duties as assigned

Minimum Qualifications:

• Ability to work with diverse groups of people
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Must have good organizational skills
• Must have high skill level in attention to detail
• Comfort with working in variable work locations
• Valid New Mexico driver’s license with clean driving record
• Comprehensive knowledge of Microsoft Office 365
• Working knowledge of housing voucher programs
• 1 year of experience working in a housing or social services capacity with underserved populations
• High school diploma or equivalent

Preferred Qualifications:

• Experience working with people experiencing serious mental illness and/or substance abuse
• Associates degree of higher in Psychology, Social Work, Human Services or related field
• Bilingual English/Spanish

All benefits begin the month after hire:

• Low cost medical, vision, and dental insurance with health club membership
• Life insurance and Accidental Death and Dismemberment fully paid for by organization
• Long Term Disability fully paid for by organization
• Paid Time Off - 24 days in first year of employment
• Catastrophic Sick Time accrual
• 7 Paid holidays
• Health Care and Dependent Care Flexible Spending Accounts
• 401k with employer match
• Student loan forgiveness eligible

We\'re an equal opportunity employer. All applicants will beconsidered for employment without attention to race, color,religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This organization participates in E-Verify.