Social Services Analyst I-III: Case Management & Policy

State of Louisiana; Baton Rouge (LA); On-site; USD 47,067,000 - 60,948,000; Full time

Job summary

The Louisiana Department of Health is seeking a Social Services Analyst 1–3 for Region 3: St. John, Terrebonne. You will interpret complex federal, state, and local regulations, guide clients through program requirements, document findings, and coordinate services to support successful participation.

This role emphasizes problem-solving, client engagement, and applying policy knowledge to real-world outcomes, with opportunities for advancement within the SSA series and SER-based pay scales.

Qualifications

• Three years of experience in social services; OR
• Six years of full-time experience in any field; OR
• A bachelor's degree.

Responsibilities

• Determine Eligibility for Economic Stability Programs and assess initial and ongoing eligibility by collecting and documenting client information while interpreting complex laws and policies.
• Provide Quality Customer Service and Program Guidance, explain rules, refer appropriately, and deliver services respectfully and without bias with cultural sensitivity.
• Manage and Document Caseloads and Case Activity, complete forms, record findings, and ensure timely, accurate case development.
• Serve as Lead Analyst and Mentor, train and advise new staff, review cases for accuracy, and assist with performance development.
• Support Supervisory and Operational Functions, assist with process evaluation, reports, workload balancing, and urgent requests.
• Ensure Quality Control and Compliance by reviewing samples, addressing findings, and ensuring policy adherence.
• Provide Training, Representation, and Community Engagement through policy training, appeals, hearings, and community forums.

Skills

Accepting Direction

Communicating Effectively

Accountability

Education

Bachelor's degree

Job description

The Louisiana Department of Health is seeking a Social Services Analyst 1–3 for Region 3: St. John, Terrebonne. You will interpret complex federal, state, and local regulations, guide clients through program requirements, document findings, and coordinate services to support successful participation.

This role emphasizes problem-solving, client engagement, and applying policy knowledge to real-world outcomes, with opportunities for advancement within the SSA series and SER-based pay scales.