Social Services Admin Coordinator: Crisis Support

The Salvation Army USA Western Territory; Lewiston (ID); On-site; USD 28,000 - 40,000; Full time

Job summary

The Salvation Army Lewiston Corps is seeking a Social Services and Administrative Coordinator to support the Department Head and coordinate crisis services for individuals and families. This role combines client assistance, data entry, office management, and referrals to partner agencies, with daily communication by phone and email.

You will process material assistance, manage donations and expenses, and collaborate with volunteers and local agencies to ensure timely, compassionate service.

Qualifications

• College degree preferred; high school diploma or GED required
• 2 years or more experience in Social Work or related field preferred
• An understanding of and willingness to abide by The Salvation Army's mission and practices, and represent The Salvation Army in the community

Responsibilities

• Respond to client questions through walk-in, email, and phone requests
• Determine eligibility for assistance based on established guidelines
• Prepare material assistance for clients during designated hours, coordinating with thrift store and food pantry
• Work with volunteers to interview clients and prepare individual assistance
• Coordinate with other agencies in the LC Valley for up-to-date information
• Provide referrals to appropriate resources for short-term and long-term needs
• Attend workshops, conferences, and meetings assigned by the Corps Officers
• Ensure accurate data entry for clients and services rendered
• Maintain/update records and digital database for Social Services expenses
• Perform service outreach when possible in coordination with Corps Officers
• Sort, process, and record incoming mail and pay Corps bills

Skills

Customer service

Telephone skills

English proficiency

Detail oriented

Office software

Education

HS diploma or GED

College degree preferred

Tools

Excel

Word

PowerPoint

Office suite

Job description

The Salvation Army Lewiston Corps is seeking a Social Services and Administrative Coordinator to support the Department Head and coordinate crisis services for individuals and families. This role combines client assistance, data entry, office management, and referrals to partner agencies, with daily communication by phone and email.

You will process material assistance, manage donations and expenses, and collaborate with volunteers and local agencies to ensure timely, compassionate service.